Clinical Service Representative III

University of Florida; Gainesville (FL); Sur place; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health plans

Dental plans

Vision plans

Résumé du poste

University of Florida’s UF College of Dentistry, Department of Oral & Maxillofacial Surgery, seeks a Clinical Service Representative III to manage front desk and clinic operations. You will check patients in/out, answer calls, schedule appointments, and prepare patient communications.

The role requires a high school diploma plus medical office experience, CPT/ICD-10 knowledge, and strong organizational skills.

Qualifications

• High school diploma or equivalent and four years of medical office experience, knowledge of CPT and ICD-10 coding guidelines, and basic medical terminology.

Responsabilités

• Check patients in and out of a busy clinic.
• Answer the telephone daily.
• Compile monthly statistics reports for the clinic.
• Supervise front desk and phone center clinical service representatives.
• Schedule referrals and appointments; coordinate with UF Health facilities and COD clinics.

Connaissances

Communication skills

Verbal communication

Written communication

Formation

High school diploma or equivalent

Description du poste

Job no: 541940
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Dentistry, Health Care Administration/Support
Department: 34080103 - DN-ORAL SURGERY RESIDENT

Classification Title:

Clinical Service Representative III

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

UF College of Dentistry, Department of Oral & Maxillofacial Surgery is searching for a Clinical Service Representative III. The role of this position will be to check patients in and out of a very busy clinic, answer the telephone daily, compile monthly statistics reports for the clinic and supervise front desk and phone center clinical service representatives.

Duties include: Make OMFS/CID appointments for patients and be knowledgeable of policies for accepting patients into the Oral and Maxillofacial Surgery clinic. Along with answer the telephone daily, contacting new patients by phone regarding appointments as requested. Type and mail letters to all new patients, which include information about their appointment, payment procedures and map of area. Confirm clinical appointments.

Lead training of front desk and phone center clinical service representatives, both hands on and written material. Immediate supervisor of clinical service rep I and II positions in reception and phone center areas.

Gather, verify, and enter demographics and insurance information in AxiUm. Verify patient’s insurance information in Availity, MMA Medicaid plans, Florida Medicaid, and commercial plans if available via portal access. Ensure authorizations are in place prior to patient’s arrival; request, scan patient’s dental/medical documents into AxiUm.

Schedule all incoming (outside) referrals to include but not limited to UF Health facilities and COD clinics.

Identify and notify patients of any deductibles and/or any co-payments due prior to patient’s arrival to practice. Responsible for collecting any amounts due (copayment , deductibles, etc.) by sending patients to the COD cashier for payment prior to services rendered; coordinate appointments with various treating providers within COD and UF Health.

Arrange for interpreters by contacting Centers for Independent Living and/or using CryaCom phone system for patient visits.

Assists with other clinical office duties as needed.

$23.00 - $26.00 per hour ; commensurate with education and experience

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

This position is eligible for veteran’s preference.

Preferred:

Knowledge of:

• Standard business formats and styles for letters and business forms
• Office procedures and practices

Ability to:

• Communicate effectively verbally and in writing
• Establish and maintain effective working relationships with others
• Effectively operate computers
• Handle telephone calls in a courteous and effective manner
• Perform basic arithmetical calculations

Health Assessment Required: Yes

Advertised: 06 Nov 2026 Eastern Standard Time
Applications close: 19 Nov 2026 Eastern Standard Time

The University of Florida is an Equal Employment Opportunity Employer.