Clinical Service Desktop Support

Prosum; California; Remote; USD 41,000 - 47,000; Full time

Job summary

Prosum is seeking a Clinical Service Desk Support to provide Cerner EMR application support and end-user assistance. The role emphasizes phone support, email handling, and escalation to Information Services teams as needed, with attention to timely, courteous service and current system knowledge.

The ideal candidate has EMR experience, strong communication, and troubleshooting skills, and works with minimal supervision.

Qualifications

• High school or equivalent required.
• Associate's degree in a related field preferred.
• Minimum 2 years' experience in a service desk environment, with EMR experience.
• Clinical experience required.
• Must demonstrate exceptional customer service and communication skills, both verbal and written.
• Strong troubleshooting skills and ability to work with minimum supervision.

Responsibilities

• Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies.
• Ensure customers receive prompt, accurate, and courteous service.
• Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.
• Stay current with system information changes and updates.
• Initiate communication with the Cerner technical support staff to research and resolve issues.
• Support Cerner account creations, modifications, and active directory password resets.
• Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures.
• Other duties as assigned.

Skills

EMR experience

Cerner systems

Phone support

Communication skills

Troubleshooting

Customer service

Education

High school diploma

Associate degree

Tools

Active Directory

Job description

## Clinical Service Desktop Support**Remote,CA90033**Employment Type:Contract To HireJob Number: 25921Remote Options:## Job Description**Clinical Service Desk Support** Pay Range: $30-34/hour The Clinical Service Desk will provide application support to the client with a primary focus on their electronic medical record (EMR) system. This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users. Minimum Education: • High school or equivalent required. • Associate's degree in a related field preferred. Minimum Experience: • Minimum 2 years' experience in a service desk environment, with EMR experience. • Clinical experience required. • Must demonstrate exceptional customer service and communication skills, both verbal and written. • Strong troubleshooting skills and ability to work with minimum supervision. Accountabilities: • Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies. • Ensure customers receive prompt, accurate, and courteous service. • Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams. • Stay current with system information changes and updates. • Initiate communication with the Cerner technical support staff to research and resolve issues. • Support Cerner account creations, modifications, and active directory password resets. • Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures. • Other duties as assigned.