Clinical Scheduler (Remote)

LEARN Behavioral; Harrisburg (NC); Remote; Full time

Job summary

A leading organization dedicated to nurturing children with autism seeks a Clinical Scheduler to coordinate schedules for staff and clients. This full-time remote position requires strong customer service and organizational skills, with a focus on supporting families and staff effectively.

Benefits

401(k)

PTO

Paid Holidays

Tuition Reimbursement

Qualifications

• 3 years of customer service experience required.
• Experience in scheduling, preferably in healthcare or autism services.

Responsibilities

• Coordinate and maintain staff and client schedules for autism services.
• Respond to staff and client inquiries regarding scheduling.
• Reconcile billing and operational reports.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Attention to Detail

Education

High School Diploma

Bachelor’s Degree

Tools

Central Reach

Monday.com

Job description

Join to apply for the Clinical Scheduler (Remote) role at LEARN Behavioral

Learn Behavioral is a national organization made up of dedicated and caring individuals with the sole purpose of nurturing children with autism and special needs to lead resilient and fulfilling lives. We specialize in contemporary, evidence-based applied behavior analysis to deliver personalized treatment plans, backed by 20 years of clinical insights. We are proud to be a part of each family’s journey and share in the experience of finding success for every child and family in our care. If you share a similar passion for nurturing and empowering the success of others, along with the opportunity to have an impact on lives, we are eager to connect with you!

The Clinical Scheduler position reports directly to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.

This is a full-time remote position, preferably within Eastern or Central Time Zones. Pay starts at $18/hr.

Responsibilities:

1. Coordinate and maintain daily, weekly, and monthly staff and client schedules for autism services.
2. Inform families and Behavior Interventionists of schedule changes and update systems accordingly.
3. Find alternate coverage or work arrangements for Behavior Interventionists and coordinate PTO coverage.
4. Schedule make-up time to maximize contract fulfillment and participate in staff efficiency initiatives.
5. Provide general office support.
6. Respond to staff and client inquiries via phone and email regarding scheduling.
7. Address scheduling questions from clients and staff, escalating as necessary.
8. Reconcile billing, operational, and payroll reports.
9. Attend regular meetings with the Clinical Services Scheduling Manager and other departments as needed.

Minimum Qualifications:

• High School Diploma or equivalent; Bachelor’s Degree preferred.
• At least three years of customer service experience.
• Experience in scheduling, preferably in healthcare or autism services.
• Experience with Central Reach and Monday.com is highly preferred.
• Excellent customer service skills, self-motivated, well-organized, and detail-oriented.
• Ability to handle heavy call volume and anticipate needs proactively.
• Strong problem-solving, multi-tasking, and communication skills.
• Attention to detail and ability to prioritize effectively.
• Availability to work overtime if required.

LEARN Behavioral offers competitive compensation, benefits including 401(k), PTO, paid holidays, and tuition reimbursement.

LEARN Behavioral is an Equal Opportunity Employer. Candidates must be eligible to work in the United States.