Clinical Scheduler & Operations Coordinator - Home Care

Personal Touch Home Care; New York (NY); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k plan

Life Insurance

Professional growth opportunities

Employee Assistance Program

Perks program

Job summary

Personal Touch Home Care is seeking a Scheduler and Clinical Support Specialist to coordinate clinician visits and maintain patient records in EMR. The role requires strong communication, organizational skills, and knowledge of NYC boroughs and travel patterns.

This is a full-time, in-person position based in Brooklyn, NY. The person will assist the nursing department with audits, manage referrals, and ensure timely service delivery while maintaining high-quality customer service to patients and

Qualifications

• Must be detail-oriented with strong organizational skills.
• Experience coordinating clinician visits and scheduling in a CHHA/HH context preferred.
• Proficient in NYC boroughs and travel patterns.
• Excellent communication via phone and email.
• Comfortable with audits and data management.

Responsibilities

• Coordinate and track clinician visits, including SOC and supervisory visits.
• Staff new referrals and maintain patient service area spreadsheets.
• Cluster visits geographically using NYC borough knowledge.
• Communicate with field clinicians and managers to ensure smooth workflow.
• Provide administrative support to the clinical department.
• Assist with internal and external audits and gather documentation.
• Monitor email queues and manage task lists.
• Provide excellent customer service to patients, families and clinicians.
• Perform other duties to support clinical operations.

Skills

Attention to detail

Strong communication

Multitasking

Data entry

Fast typing

Customer service

Time management

NYC geography knowledge

Tools

Excel

Word

PDF editing

EMR

Job description

Personal Touch Home Care is seeking a Scheduler and Clinical Support Specialist to coordinate clinician visits and maintain patient records in EMR. The role requires strong communication, organizational skills, and knowledge of NYC boroughs and travel patterns.

This is a full-time, in-person position based in Brooklyn, NY. The person will assist the nursing department with audits, manage referrals, and ensure timely service delivery while maintaining high-quality customer service to patients and