Clinical Resource Supervisor - Emergency Services

Berkshire Health Systems; Pittsfield (MA); On-site; USD 65,000 - 104,000; Full time

Job summary

Berkshire Medical Center's BMC Emergency Department is seeking a Clinical Resource Supervisor to enhance patient flow, staffing effectiveness, and clinical quality across shifts.

You will work with the Administrative Director, mentor bedside nurses, and model professional leadership while ensuring a superior patient experience.

Requires BSN, five years of emergency nursing, MA RN license, CPR and ACLS; variable schedule with evenings, weekends, and some nights; full-time position.

Qualifications

• Five years of Emergency nursing experience.
• Teaching experience preferred.
• Leadership experience required.
• Experience with electronic medical record and clinical documentation systems required.

Responsibilities

• Provide real-time support to hospital teams to optimize patient flow and staffing.
• Lead and mentor nurses at the bedside and model professional leadership.
• Rounding on staff and patients to reinforce engagement and service excellence.
• Support a superior patient experience across shifts.
• Collaborate with the Administrative Director to advance care quality and operational excellence.

Skills

Nursing leadership

Emergency nursing

Staff mentoring

Communication

EMR experience

Education

BSN

MSN preferred

Tools

Outlook

Microsoft Office

Job description

Clinical Resource Supervisor - Emergency Services

Berkshire Medical Center · BMC Emergency Department

Hourly Pay Range: 47.0900 through 75.3400

Full Time , Shift 3 , 40 , 9p-7a

Week 1: -

Week 2: -

Week 3: -

Week 4: -

Nursing Alternate Shift: N/A

Variable Days

Posted 09/11/2026

JOB SUMMARY

The Clinical Resource Supervisor (CRS) plays a key leadership role in advancing patient care quality, staff development, and operational excellence across shifts. Working closely with the Administrative Director, this dynamic position provides real-time support to hospital teams, ensuring optimal patient flow, effective staffing, and a consistent high standard of care. The CRS strengthens engagement through visible leadership, rounding on staff and patients, mentoring nurses at the bedside, and supporting a superior patient experience.

JOB REQUIREMENTS

Experience:

Five years of Emergency nursing experience.

Teaching experience preferred.

Leadership experience required.

Experience with electronic medical record and clinical documentation systems required.

Education:

BSN required

MSN preferred

Licensure & Certifications:

RN - Current RN License in MA

CPR

ACLS

SKILLS & ABILITIES

Knowledge of software applications (Outlook, Microsoft) required.

Maintain professionalism and act as role model.

Demonstrates leadership and communicates a strong work ethic and commitment toward service excellence.

Excellent interpersonal skills; communicates effectively with patients, family members, physicians, senior leadership and staff.

Well organized and able to prioritize a variety of complex assignments simultaneously. Meets deadlines in a timely manner.

Demonstrates understanding of local, state and federal regulating agencies (DCF, DPH, TJC).

Demonstrates dependability and transparency.

Documented effectiveness in confronting problems and resolving conflict.

Strong clinical knowledge, mentoring skills, and the ability to influence and inspire others.

Proven problem-solving and communication skills in fast-paced environments.

Flexibility to work a variable schedule including evenings, weekends and occasional nights.

WORKING RELATIONSH

Title of position(s) supervised:

RN's, LPN's, NA's, Unit Coordinators, Unit Assistants, sitters.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.