Care Coordination Resource Supervisor

Berkshire Health Systems; Pittsfield (MA); On-site; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Job summary

Berkshire Medical Center, part of Berkshire Health Systems, seeks a Care Coordination Resource Supervisor to optimize patient placement and throughput across facilities.

The role blends clinical nursing expertise with care management, guiding ED and Transfer Center admissions, bed assignments, and interfacility transfers while mentoring staff on workflow and policies to ensure high-quality, efficient patient care.

Qualifications

• Five years of clinical nursing experience required.
• BSN degree required.
• RN license (MA preferred) required.
• Familiar with hospital patient placement guidelines.
• Strong prioritization, decision-making, and teamwork.

Responsibilities

• Assess patients' clinical needs and determine appropriate placement.
• Collaborate with ED, Transfer Center, and admission teams across facilities.
• Coordinate patient admissions and transfers to optimize throughput.
• Mentor staff on hospital workflows and policies.

Skills

Clinical Nursing

Care Coordination

Decision Making

Communication

Computer Systems

Education

BSN

Job description

Berkshire Medical Center · BMC Nursing Supervisors

Hourly Pay Range: 42.7700 through 68.4900

Week 1: n/a

Week 2: n/a

Week 3: n/a

Week 4: n/a

Nursing Alternate Shift: N/A

JOB SUMMARY

The Care Coordination Resource Supervisor is responsible for assessing patients' clinical needs and ensuring accurate placement within Berkshire Health Systems. This role integrates care management skills with clinical expertise to make informed placement decisions, supporting both patient care and the organization’s strategic goals. The Care Coordination Resource Supervisor serves as the clinical expert and decision-maker for daily patient throughput and placement decisions, guiding the placement of patients to appropriate care settings.

The Care Coordination Resource Supervisor collaborates closely with the Patient Placement Assistant, and the Patient Placement Coordinator in admitting, to coordinate patient admission and transfer requests from the Emergency Department (ED) and Transfer Center across multiple facilities. This role also manages internal patient flow, facilitating movement between levels of care and bed assignments to ensure that patients receive care in the most appropriate setting.

By integrating clinical and financial components, the Care Coordination Resource Supervisor plays a critical role in making placement decisions that align with organizational objectives, ensuring both high-quality patient care and operational efficiency.

The Care Coordination Resource Supervisor supports staff development by using downtime in patient flow to mentor and coach team members on hospital workflows, policies, and procedures. This role reinforces consistency, strengthens compliance, and helps staff build confidence and efficiency in day-to-day operations while maintaining readiness to respond to patient care needs.

JOB REQUIREMENTS

Experience:

Five years of clinical nursing experience.

Education:

Bachelor's Degree BSN

Licensure & Certifications:

RN - MA RN License

SKILLS & ABILITIES

Familiar with community resources and utilization/quality review standards.

Ability to prioritize tasks and meet deadlines effectively.

Understanding and appropriately utilizing the hospital patient placement guidelines.

Strong decision-making and problem-solving in fast-paced environments.

Excellent communication and collaboration with healthcare teams and support staff.

Skilled in computer systems, phone communication, and patient placement software.

Ability to build strong working relationships with staff and external stakeholders.

WORKING RELATIONSHIPS

Title of position(s) supervised:

Interfacility Coordinator, Patient Placement Assistant

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.