Clinical Research Program Manager

Kelly Services; Spokane (WA); On-site; USD 100,000 - 150,000; Full time

Job summary

Kelly Science & Clinical in Spokane, WA is hiring a Clinical Research Program Manager to lead a portfolio of industry-sponsored trials, primarily in neurology. On-site role overseeing study startup, enrollment, monitoring, data quality, and regulatory compliance under ICH-GCP and FDA requirements.

You will supervise Clinical Research Coordinators, coordinate with sponsors and CROs, drive feasibility and site initiation, and help expand the clinical trial pipeline while ensuring inspection

Qualifications

• Bachelor’s degree or equivalent combination with clinical research experience.
• Minimum 5 years of progressively responsible clinical research experience.
• Experience independently managing industry-sponsored interventional trials.
• Experience across startup, enrollment, monitoring, data quality, and compliance.
• Experience supervising or leading Clinical Research Coordinators or staff.
• Strong knowledge of FDA-regulated clinical research, ICH-GCP, and data integrity.
• Experience communicating with sponsors, CROs, monitors, and investigators.
• ACRP certification or equivalent demonstrated training.

Responsibilities

• Lead day-to-day operations for a portfolio of Phase I–IV industry trials.
• Directly supervise, train, and develop Clinical Research Coordinators.
• Assign study responsibilities based on protocol complexity and workload.
• Monitor enrollment, visits, data quality, and operational risks.
• Ensure studies are staffing-appropriate and inspection-ready per regs and SOPs.
• Lead startup activities including feasibility, site qualification, and initiation visits.
• Partner with regulatory, lab, pharmacy, nursing, investigator, vendor, and admin teams.
• Serve as senior point of contact for sponsors, CROs, monitors, and vendors.
• Support business development through feasibility and site-selection activities.
• Develop recruitment and enrollment strategies with study teams.
• Improve workflows, training materials, SOPs, and quality practices.
• Support sponsor/CRO audits and CAPA-related readiness.

Skills

Leadership

Coaching

Communication

Relationship management

Project management

Problem solving

Team leadership

Mentoring

Education

Bachelor’s degree in health/science/clinical research/business

ACRP certification (ACRP-CP/CCRC/CCRA)

SOCRA certification (optional)

Tools

EDC systems

Sponsor portals

CTMS/eSource platforms

EMR systems

Microsoft Office

Electronic scheduling tools

Job description

Clinical Research Program Manager — Spokane, WA

Kelly® Science & Clinical is seeking a Clinical Research Program Manager for a Direct Hire opportunity supporting research site client. If you are an experienced clinical research leader who is dedicated to advancing high-quality research, upholding Good Clinical Practice, and thriving in a fast-paced, professional environment, trust The Experts at Hiring Experts to guide your next career move.

This on-site leadership role oversees the operational execution, quality, and growth of a portfolio of industry-sponsored clinical trials, primarily within neurology and neurodegenerative disease research. The Clinical Research Program Manager will lead Clinical Research Coordinators, drive study startup and execution, build productive sponsor/CRO relationships, and support expansion of the clinical trial pipeline.

What You’ll Do

• Lead day-to-day operations for a portfolio of Phase I–IV industry-sponsored clinical trials, from feasibility and startup through closeout.
  
• Directly supervise, train, mentor, and develop a team of Clinical Research Coordinators.
  
• Assign study responsibilities based on protocol complexity, workload, participant volume, and coordinator experience.
  
• Monitor enrollment, participant visits, data quality, protocol deviations, monitoring findings, sponsor requests, and operational risks.
  
• Ensure studies are appropriately staffed, inspection-ready, and conducted in alignment with protocols, ICH-GCP, FDA regulations, IRB requirements, sponsor expectations, and site SOPs.
  
• Lead operational startup activities, including feasibility assessments, site qualification and initiation visits, workflow development, training plans, and cross-functional readiness.
  
• Partner with regulatory, laboratory, pharmacy, nursing, investigator, vendor, budget/contract, and administrative teams to prepare studies for enrollment.
  
• Serve as a senior point of contact for sponsors, CROs, monitors, and study vendors; address requests and resolve operational concerns promptly.
  
• Support business-development efforts by evaluating potential studies, completing feasibility questionnaires, participating in site-selection activities, and maintaining sponsor/CRO relationships.
  
• Develop recruitment, prescreening, enrollment, and retention strategies with study teams and leadership.
  
• Identify opportunities to strengthen workflows, training materials, SOPs, quality practices, and scalable research operations.
  
• Support sponsor audits, CRO audits, internal quality reviews, CAPA activities, and regulatory inspection readiness.

Required Qualifications

• Bachelor’s degree in health, science, clinical research, business, or a related field; an equivalent combination of education and substantial clinical research experience may be considered.
  
• At least 5 years of progressively responsible clinical research experience.
  
• Demonstrated experience independently managing industry-sponsored interventional clinical trials.
  
• Experience across clinical trial startup, enrollment, monitoring, data quality, protocol compliance, and closeout.
  
• Prior experience supervising, mentoring, training, or leading Clinical Research Coordinators or comparable research staff.
  
• Strong working knowledge of FDA-regulated clinical research, ICH-GCP, informed consent, protocol adherence, source documentation, and data-integrity standards.
  
• Experience communicating directly with pharmaceutical sponsors, CROs, monitors, and investigators.
  
• Current Good Clinical Practice and Human Subjects Protection training.
  
• Current ACRP certification, such as ACRP-CP, CCRC, or CCRA.
  
• Ability to work fully on-site in Spokane, Washington.

Preferred Qualifications

• Seven or more years of progressive clinical research experience.
  
• Prior experience as a Clinical Research Manager, Program Manager, Site Manager, Lead CRC, or similar leadership role.
  
• Experience in neurology, movement disorders, Parkinson’s disease, Huntington’s disease, multiple system atrophy, essential tremor, or other neurodegenerative conditions.
  
• Experience with Phase I or other operationally complex clinical trials.
  
• Experience with sponsor outreach, feasibility assessments, site selection, or clinical research business development.
  
• Experience leading startup across multiple concurrent studies.
  
• Experience supporting FDA inspections, sponsor audits, CAPAs, or formal quality-management and inspection-readiness programs.
  
• Additional certification through ACRP, SOCRA, or another recognized clinical research organization.

Skills for Success

• Strong leadership, coaching, communication, and relationship-management skills.
  
• Ability to translate complex protocols into practical site workflows and study plans.
  
• Excellent project-management, organization, prioritization, and problem-solving abilities.
  
• Comfortable managing multiple studies, team priorities, sponsor relationships, and competing deadlines.
  
• Proficiency with EDC systems, sponsor portals, CTMS/eSource platforms, EMR systems, Microsoft Office, and electronic scheduling tools.
  
• Strong commitment to participant safety, confidentiality, ethical research conduct, data integrity, and continuous improvement.

Work Environment

This is a primarily on-site role in a professional clinical research setting. The position involves frequent interaction with participants, caregivers, investigators, coordinators, sponsors, CROs, monitors, vendors, and internal leadership. Some travel and occasional protocol-driven early morning, evening, or weekend work may be required.