Clinical Research Patient Engagement Specialist

Profound Research; Munster (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Profound Research in Munster, IN is seeking an Embedded Patient Recruitment Specialist embedded at a clinical trial site to ensure a compassionate, efficient patient engagement experience. You will manage outbound and inbound calls, screen for eligibility, schedule visits, document in CTM systems, and collaborate with Senior Director of Recruitment & Engagement and site teams.

This on-site role requires strong communication, data entry, familiarity with medical terminology, and a willingness to

Qualifications

• Telecommunications/call center experience.
• Comfortable with medical terminology.
• Comfortable with basic data input: use of a computer to complete telephone logs and other data entry.
• Sales experience.

Responsibilities

• As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness.
• Available to place outbound recruitment calls to patients interested in participating in clinical research.
• Available to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hours.
• Accurately complete study pre-screening and screening checklist. Drive enrollment and retention
• Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointments
• Demonstrate knowledge of clinical research protocols including inclusions/exclusions.
• Demonstrate knowledge of effects and side effects of
• Demonstrate knowledge of Good Clinical Practices and FDA regulations.
• Demonstrate knowledge of Profound Research’s Policies and Procedures.
• Obtain and maintain potential outreach targets, by therapeutic area, before study starts
• Drive patient enrollment and retention.
• Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs.
• Maintain up-to-date data entry across all platforms and databases
• Adept at using third party platforms for reviewing and addressing inbound patient leads (i.e., Trial Partners)
• Communicate with Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff regularly with status reports
• Maintain records of study advertising responses by individual study
• Occasional attendance at community events (screenings, etc.), health fairs or events to promote Profound Research

Skills

Call center

Medical terminology

Data entry

Sales experience

Education

Associate degree

Job description

Profound Research in Munster, IN is seeking an Embedded Patient Recruitment Specialist embedded at a clinical trial site to ensure a compassionate, efficient patient engagement experience. You will manage outbound and inbound calls, screen for eligibility, schedule visits, document in CTM systems, and collaborate with Senior Director of Recruitment & Engagement and site teams.

This on-site role requires strong communication, data entry, familiarity with medical terminology, and a willingness to