Clinical Research Operations Analyst (2026-52011)

University of Massachusetts Medical School; Worcester, Northern (MA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The University of Massachusetts Medical School is seeking a Clinical Research Operations Analyst to oversee CTMS operations and revenue recovery within a hybrid work environment. You will analyze budgets, generate sponsor invoices, and ensure compliant billing across clinical research projects, while developing training materials and SOPs for the team.

Collaborate with the Office of Clinical Research coverage analysts to maintain accuracy, timeliness, and consistency in billing and reporting,

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1–3 years of clinical research experience in healthcare or academia.
• Knowledge of federal and state regulations for clinical research billing.

Responsibilities

• Analyze CTMS protocols, budgets, and amendments.
• Define CTMS payments configurations supporting study workflows.
• Provide CTMS data reviews to ensure complete, accurate records.
• Generate invoices to external sponsors and resolve questions.
• Reconcile accounts receivable across UMMS finance divisions.
• Develop training materials, SOPs, and policies for the division.
• Deliver training to clinical research staff and faculty.

Skills

Analytical skills

Attention to detail

Education

Bachelor's degree in a related field

Clinical research certification (CIP/SOCRA/ACRP)

Tools

OnCore

EPIC

Job description

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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world.Together, we lead in education, research, health care delivery, and public service. Your life’s work is more than a career. It’s an expression of your passion, intellect, skill, and drive.UMass Chan's commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

POSITION SUMMARY:

Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMMS clinical research activities.

ESSENTIAL FUNCTIONS:

Clinical Research Management System (CTMS) Operations

• Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS.
• Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry.
• Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols.
• Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery.
• Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information.
• Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing.
• Ensures timely completion of CTMS information in all tracking systems

Clinical Research Revenue Recovery

• Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts.
• Acts as the primary point of contact for external sponsors on all clinical research invoices.
• Maintains clinical research check detail posting from bursar feed to clinical research internal site.
• Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions.
• Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMMS.
• Reviews, verifies, and processes all submitted clinical research account closure requests.

Education & Reporting

• Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking
• Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner.
• Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies
• Delivers relevant training and orientation to clinical research staff/faculty.
• Develops and maintains division web pages/web page content.

REQUIRED QUALIFICATIONS:

• Bachelor's Degree in a related field, or equivalent experience
• Minimum 1-3 years of experience in a clinical research environment within a healthcare or academic organization.
• Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements.
• Strong analytical, computer and software skills.

PREFERRED QUALIFICATIONS:

• OnCore & EPIC experience strongly preferred.
• Certification in clinical research (CIP, SOCRA, ACRP or equivalent)
• OnCore Financial and Management Certifications preferred.

* This is a hybrid work model with the understanding that the Analyst will be available and onsite as required to support the department**

#LI-Hybrid

Posting Disclaimer:

This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list.Duties and expectations may evolve in response to the needs of the department and the broader institution.
In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement).At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience.We also consider internal equity to ensure fair and consistent compensation across our teams.
Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.
In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.
UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.