Clinical Records & Referrals Clerk

International SOS Government Medical Services; San Antonio (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health & Welfare benefits

401k plan

Paid time off

Job summary

International SOS Government Medical Services seeks a detail-oriented Healthcare Administrative Clerk to manage referral and clinical documentation workflows in a centralized operations center. You will obtain, review, and maintain records to ensure timely access to specialty care for military-connected patients.

The role requires a high school diploma and 6+ months of healthcare admin experience, with strong communication skills and proficiency in Microsoft 365 apps.

Qualifications

• High school diploma or GED equivalent required.
• 6+ months healthcare administrative experience preferred.
• Strong customer service and telephone communication skills.
• Excellent verbal and written communication skills.
• Attention to detail, critical thinking, and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Obtain clinical documentation from network providers and follow up to resolve missing records.
• Review chart notes for clarity and accuracy before attaching to patient records.
• Upload and maintain clinical documentation in approved systems with proper labeling.
• Research claims, referral information, and chart history to support referrals.
• Process secure messages, provider communications, and outbound calls as needed.
• Track requests and outcomes to support accountability and quality metrics.
• Maintain HIPAA compliance and professional customer service.
• Collaborate with Military Treatment Facilities and internal departments to improve workflows.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Teams

Excel

Outlook

Job description

International SOS Government Medical Services seeks a detail-oriented Healthcare Administrative Clerk to manage referral and clinical documentation workflows in a centralized operations center. You will obtain, review, and maintain records to ensure timely access to specialty care for military-connected patients.

The role requires a high school diploma and 6+ months of healthcare admin experience, with strong communication skills and proficiency in Microsoft 365 apps.