Clinical Quality Program Manager

WellSky; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Mental Health support through EAP

Paid time off and holidays

100% vested 401(K) retirement plans

Educational assistance

Job summary

WellSky is seeking a compliance and quality improvement professional to ensure adherence to CMS and NCQA standards across post-acute settings. The role analyzes data, leads improvement initiatives, and prepares detailed reports for leadership.

You will facilitate performance measurement, coordinate audits, and support remediation plans while maintaining strong regulatory knowledge and collaboration with cross-functional teams. This is a remote position with occasional travel.

Qualifications

• 4–6 years relevant work experience.
• Experience leading quality improvement projects and committee work.
• Bachelor's Degree or equivalent work experience.

Responsibilities

• Facilitate performance measurement and outcomes against CMS/NCQA standards.
• Generate and validate reports for health plan contracts.
• Audit UM decisions, case documentation, and turnaround times.
• Align UM program with NCQA requirements for accreditation.
• Lead monthly and quarterly committee meetings.
• Prepare quality reports and present findings with actionable recommendations.
• Support corrective action plans and quality improvement initiatives.
• Prepare for regulatory and contractual audits.

Skills

Quality improvement

Data analysis

Regulatory compliance

Education

Bachelor's degree

Tools

CMS standards

NCQA UM accreditation

Job description

This job is responsible for ensuring compliance with WellSky's Utilization Management and Quality Improvement Program by serving as a clinical expert on state and federal regulations. The scope of this job includes analyzing and presenting data to establish best practices across post-acute health care settings, including LTACHs, IRFs, SNFs, and Home Health facilities.

Key Responsibilities

• Facilitate activities related to performance measurement and outcomes, ensure the organization meets CMS, NCQA, and other regulatory standards, stay updated on relevant regulatory changes, and support their integration into practices.
• Generate and validate reports to monitor performance across health plan contracts, ensuring accuracy and alignment with requirements.
• Conduct regular audits of UM decisions, case documentation, turnaround times, and adherence to other CMS and NCQA requirements.
• Understand how the UM Program is driven by the NCQA UM standards to ensure UM Program meets all NCQA requirements for accreditation.
• Prepare and lead committee meetings on a monthly and quarterly basis, driven by NCQA requirements.
• Prepare detailed quality reports, identify and analyze trends, and present findings to leadership with actionable recommendations.
• Support implementing corrective action plans when scoring variances occur.
• Support quality improvement project initiatives.
• Prepare for regulatory, accreditation, and contractual audits, and contribute to the remediation and documentation of audit findings.
• Perform other job duties as assigned.

Required Qualifications

• At least 4-6 years relevant work experience
• Experience leading quality improvement projects and committee work.
• Bachelor's Degree or equivalent work experience

Preferred Qualifications

• Active, unrestricted license: RN, PT, OT or SLP, with a bachelor's degree in a related field or a combination of education and experience that includes pertinent clinical experience and advanced working knowledge of CMS standards and guidelines.
• At minimum, 1-2 years of working knowledge of NCQA UM accreditation standards.
• Must be able to prioritize, plan and handle multiple tasks and demands simultaneously, with competing deadlines.
• Excellent in manipulating and sorting data for analytics and reporting.
• Prior experience owning client compliance SLAs and ensuring success in meeting SLA requirements.

Job Expectations

• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.
• Travel approximately 10%.

Location

• Remote

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

Benefits

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Data Privacy Notice for Job Applicants and Teammates

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.