Clinical Quality Improvement Analyst

St. Luke's University Health Network; United States; Hybrid; USD 75,000 - 105,000; Full time

Job summary

St. Luke's University Health Network is seeking a Clinical Quality Assessment Analyst to evaluate patient experience and clinical accuracy in our Access Center. The role requires clinical expertise, strong analytical skills, and a commitment to continuous improvement.

You will collaborate with clinicians, managers, and stakeholders to implement best practices, drive quality initiatives, and deliver patient-centered care. Experience with quality tools and training is highly valued.

Qualifications

• Registered Nurse with PA license required; Bachelor's degree preferred.
• Experience in clinical quality assessment in a healthcare setting is preferred.
• Knowledge of patient experience measurement tools, clinical guidelines, and best practices.
• Strong analytical and problem-solving skills are essential.
• Excellent communication and interpersonal skills are required.
• Ability to work independently and as part of a team.
• Certification in quality improvement (e.g., Lean Six Sigma) preferred.

Responsibilities

• Conduct regular call evaluation assessments of patient satisfaction to identify areas for improvement.
• Evaluate the clinical accuracy of the clinical staff, including adherence to clinical guidelines and best practices.
• Develop and implement initiatives to enhance the patient experience and clinical accuracy, such as improving communication, reducing wait times, and enhancing clinical skills.
• Collaborate with clinical staff, managers, and other stakeholders to implement best practices and ensure a patient-centered approach to care.
• Monitor and evaluate the effectiveness of patient experience and clinical accuracy initiatives and make adjustments as needed.
• Provide coaching, training, and support to clinical staff on patient-centered care, communication skills, and clinical guidelines.
• Participate in meetings, committees, and other activities related to patient experience, clinical accuracy, and quality improvement.
• Maintain accurate and up-to-date records of patient experience call evaluations, clinical accuracy, and quality assessment activities and outcomes.
• Prepare and present quality Assurance reports on patient experience, clinical accuracy, and quality assessment findings, initiatives, and outcomes to management and other stakeholders.
• Analyze patient feedback, complaints, and surveys to identify trends and opportunities for improvement.

Skills

Clinical knowledge

Analytical skills

Communication skills

Training & coaching

Quality improvement

RN license

Problem-solving

Education

Registered Nurse (PA license)

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

St. Luke's University Health Network is seeking a Clinical Quality Assessment Analyst to evaluate patient experience and clinical accuracy in our Access Center. The role requires clinical expertise, strong analytical skills, and a commitment to continuous improvement.

You will collaborate with clinicians, managers, and stakeholders to implement best practices, drive quality initiatives, and deliver patient-centered care. Experience with quality tools and training is highly valued.