Quality Assurance Specialist

Counseling4Kids; Glendale (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Counseling4Kids is seeking a Quality Assurance Specialist I to support compliance with agency, DMH, DHCS, and Medi-Cal requirements. Under the QAID, you will participate in QA and QI activities, perform chart reviews, data entry, and prepare reports while maintaining meticulous documentation.

The role requires independence, collaboration across teams, and a proactive approach to problem-solving. You will help with staff training, onboarding, and ongoing QA initiatives, ensuring accurate

Qualifications

• Two or more years of healthcare setting experience.
• Strong written and verbal communication skills.
• Familiar with HIPAA and privacy standards.
• Experience with EHR systems (Exym) preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Ensure HIPAA compliance and agency policies.
• Process record requests and information disclosures.
• Collect, enter, and report data per contract requirements.
• Assist with QA and QI activities and staff training.
• Support billing processes and resolve claim issues.
• Maintain staff certification tracker and renewal reminders.
• Collaborate with QA/QI teams to resolve data discrepancies.

Skills

Communication skills

Bilingual English/Spanish

Microsoft Suite

Education

Bachelors in healthcare administration/psychology/social work/public health or related field

Associates degree + 2 years healthcare experience

Tools

Exym EHR

Microsoft Office

Job description

About Us:

Counseling 4 Kids is a resilient community mental health agency driven by our steadfast commitment to quality care and unparalleled dedication to client engagement. At the core of our mission is a profound belief that every child deserves compassionate support and effective treatment. We prioritize our clients above all else, ensuring their needs are met with empathy and expertise.

Why Counseling4Kids?

Our agency is not just a place of work; it's a dynamic environment where innovation, teamwork, and resilience flourish and where resilience is valued. We embrace creativity and collaboration, fostering a culture of welcoming and nurturing new ideas. Our commitment to staff well-being is paramount, providing a supportive and inclusive atmosphere where every team member can thrive and grow professionally.

About the Role:

This is for acontracted employee role, with an expected duration of six (months). At the end of the contracted period of employment, job performance, attendance, attitude and overall interest in the job will be assessed in a performance evaluation to determine if an offer of full-time at will employment will be made, if the contract period will be extended, or if the contract will be ended without further offer of employment.

Job Summary: The Quality Assurance Specialist I (QAS) assists Counseling4Kids (C4K) in maintaining compliance with agency, Los Angeles County Department of Mental Health’s (DMH), and state requirements (DHCS and Medi-Cal) for Mental Health Treatment. Under the guidance/direction of the Quality Assurance and Improvement Director (QAID), QAS participates in Quality Assurance (QA) and Quality Improvement (QI) activities including chart reviews, data entry, documentation tracking, monitoring of contract performance, and assisting with training staff. The QAS is tech savvy, detail oriented, able to work independently, collaborative with multiple levels of professionals, demonstrates initiative and curiosity, and has a willingness to support colleagues and client services at C4K.

ESSENTIAL FUNCTIONS:

• Upholds compliance with HIPAA, mandated reporting, and other healthcare laws and agency policy

• Processes record requests, distribution of information, and/or communication within laws & regulations

• Implements timely data collection, entry, and reporting within agency standards and to meet contract requirements
• Completes administrative reviews of clinical records, updates reporting on client admission, engagement, and discharge dates, and assists with evidence-based practices (EBPs) compliance.

• Tracks outstanding compliance issues to ensure resolution in timely manner

• Participates in agency goal of 5% utilization reviews of active clients on a quarterly basis and updates tracking

• Track corrections and completion of compliance forms, completes regular data entry with DMH systems for
  staffing and program tracking

• Process requests for Client Information and Disclosures as directed

• Perform quality survey calls with community-based clients, as directed by QAID
• Attends internal departmental, agency-wide, and county-wide meetings, as directed by QAID

• Seeks technical support both internally and externally to resolve issues related to quality and compliance

• Assists with committee events and transportation of necessary items, as requested

• Completes staff enrollment and disenrollment within internal and external systems (i.e. Exym and NAPPA)

• Supports billing processing and resolving outstanding claim issues, by problem solving errors and issues related to staff profiles, billing code usage, and/or cross-system communications (i.e. Exym, NAPPA, IBHIS)

• Manages staff certification tracker and collaborate across departments for certificate renewal, as needed

• Completes client program changes in EXYM (i.e. changing funding source, program type, EBP, etc.)

• Collaborate with QA/QI team to resolve discrepancies within, but not limited to:

• Diagnosis (EXYM/IBHIS) reports;
• Problem List/SNOMED-CT updates;
• client profiles in IBHIS, EXYM and Medi-Cal systems;
• Psychiatric consents

• Reviewing, tracking and filing of consumer perception surveys (CPS) to ensure that departmental completion rate goals are achieved
• Serves as a support role for quality assurance training during onboarding of new staff

• Participates in agency training to maintain current knowledge of quality assurance policies and procedures. Assists with the development of training materials for assigned projects

MINIMUM QUALIFICATIONS:

Education:

• BA in healthcare administration, psychology, social work, public health, or related field-OR-
• AA degree in related field and minimum of 2 years relevant work experience

Work Experience & Skills:

• Two (2) or more years’ work experience with in a healthcare setting
• Experience with DMH policies, procedures, tracking/reporting systems preferred
  
• Knowledge of billing codes and/or processing claims preferred
  
• Knowledge of HIPAA and client privacy standards
• Experience with Electronic Health Records, preferably Exym
  
• Skilled use of Microsoft Suite (i.e. Outlook, Word, and Excel)
  
• Clear written and verbal communication skills with the ability to be resourceful and proactive when issues arise.
• Bilingual English/Spanish preferred

EEO Statement:

Counseling4Kids provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Counseling4Kids complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.