Clinical Provider Account Manager

Pegasus Knowledge Solutions, Inc.; United States; Remote; USD 105,000 - 196,000; Full time

Job summary

Pegasus Knowledge Solutions, Inc. is looking for a Clinical Provider Account Manager who will act as the main liaison between strategic provider groups and internal teams. This full-time, remote position focuses on building strong partnerships to ensure effective delivery of clinical services and products, requiring robust relationship management skills and relevant healthcare experience.

Qualifications

• Bachelor’s degree in healthcare, business or a related field required.
• 3+ years in healthcare account management or clinical operations.
• Customer-facing experience preferred.

Responsibilities

• Build and maintain strong relationships with assigned providers.
• Manage communication and mitigate risks.
• Oversee provider satisfaction and implement new services.

Skills

Communication

Relationship Building

Time Management

Attention to Detail

Education

Bachelor’s degree in healthcare, business, or a related field

Tools

Microsoft Office Suite

Job description

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Direct message the job poster from Pegasus Knowledge Solutions, Inc.

Talent Research Partner @ Pegasus Knowledge Solutions, Inc. | DEI | Java, ITIL | Ex Microsoft, NTT DATA | Certified Data Analyst

Title : Clinical Provider Account Manager.

Location : Remote

Duration : FT Hire

Summary

The Clinical Provider Account Manager serves as the main liaison between strategic provider groups and internal teams, focusing on building strong partnerships and ensuring effective delivery of clinical services and products. This role involves understanding provider needs, managing accounts, offering product support, and ensuring high-quality patient care. Acting independently and professionally, the Clinical Provider Account Manager represents Client in all provider interactions, driving collaboration and support to maintain successful partnerships.

Responsibilities:

The Clinical Provider Account Manager is responsible for building and maintaining strong relationships with assigned providers, acting as their main point of contact to address inquiries, resolve issues, and ensure high-quality service delivery. Key responsibilities include:

• Client Relationship Management: Strengthening provider relationships, managing communication, and mitigating risks.
• Account Management: Overseeing provider satisfaction, implementing new sites and services, renegotiating contracts, and participating in business reviews.
• Clinical Support: Offering expertise in clinical services, aligning product delivery with best practices, and keeping providers informed about updates and regulations.
• Data & Reporting: Tracking key performance indicators (KPIs), analyzing provider performance, and recommending improvements.
• Collaboration & Communication: Working with internal teams—such as Sales, Marketing, and Clinical Leadership—to ensure services align with provider needs, participating in credentialing audits, and attending business meetings and industry events.

Required

Education: Bachelor’s degree in healthcare, business, or a related field (required); clinical licensure (PT, DPT, OT, etc.) preferred.

Experience: 3+ years in healthcare account management, clinical operations, or similar roles, with a strong preference for customer-facing experience in healthcare.

Skills: Proficiency in Microsoft Office Suite, excellent communication (oral and written), strong relationship-building, time management, and attention to detail.

Attributes: Self-motivated, emotionally intelligent, and professional in external communication.

Knowledge: Familiarity with clinical products, workflows, healthcare regulations, and industry trends.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing

• Industries

  Hospitals and Health Care

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