Clinical Program Manager, Substance Use Disorder Services (Pasadena)

Hillsides; Pasadena (CA); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

PSLF eligibility

Paid holidays

Sick leave (50 hours)

401(k) with 4% match

Health, dental, vision insurance

Long-term disability

Flexible Spending Account

Employee Assistance Program

Job summary

Hillsides in Pasadena is seeking a Clinical Program Manager for Substance Use Disorder Services to supervise counselors and staff delivering evidence-based care for youth and young adults. The role emphasizes regulatory compliance, documentation, and multidisciplinary teamwork.

The position reports to the program leadership and requires a Master’s degree, California BBS licensure, and 3+ years in SUD/behavioral health.

Qualifications

• Master's degree in social work, counseling, or marriage/family therapy.
• Current license or registration with the California Board of Behavioral Sciences (BBS) in good standing.
• Minimum 3 years of experience in delivering SUD or behavioral health treatment.
• Proficient with Welligent and Sage-PCNX documentation systems.
• Strong knowledge of DMC regulations, ASAM Criteria, and SAPC billing and documentation protocols.

Responsibilities

• Provide direct supervision, leadership, and clinical support to counselors, care coordinators, and interns delivering SUD services to adolescents and young adults.
• Oversee on-site, virtual, and field-based services ensuring regulatory compliance and client-centered care.
• Collaborate with university faculty to supervise interns and staff toward certification requirements.
• Ensure timely, accurate documentation in Welligent and Sage-PCNX (assessments, treatment plans, progress notes, authorizations).
• Monitor staff service hours and ensure alignment with SAPC minimum requirements.
• Conduct chart audits and support SAPC QA standards and audits.
• Provide clinical supervision, coaching, and performance evaluations; lead interdisciplinary meetings.

Skills

Leadership

Communication

Program management

Trauma-informed care

Education

Master's degree in social work or counseling

California BBS license

3+ years SUD/behavioral health experience

Tools

Welligent

Sage-PCNX

Job description

Clinical Program Manager, Substance Use Disorder Services (Pasadena)

Who We Are:

We are a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality, comprehensive services and advocacy. We envision a world in which children and young adults, families, and communities are able to heal, grow, and thrive.

Starting Salary Range: $76,500 - $90,000 per year (based on experience and licensure)

4/10 Work Schedule | In-Person: Monday through Thursday, 9:30 a.m. - 8:00 p.m., with occasional Saturday availability based on program needs.

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization!

• AI-assisted note-taking to streamline documentation
• This role is eligible for Public Service Loan Forgiveness (PSLF)
• 13 Paid Holidays per year, including Juneteenth
• Earn up to 16 days of paid vacation time, plus 50 hours of paid sick leave annually
• 401(k) with no wait period and no vesting schedule
• 401(k) matching up to 4%
• Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
• The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
• Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
• Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
• Life and AD&D insurance 100% employer paid up to two times the annual salary
• Long Term Disability
• Flexible Spending Account for Medical and Dependent Care
• Employee Assistance Program

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

• Provide direct supervision, leadership, and clinical support to registered and certified counselors, care coordinators, Licensed Practitioner of the Healing Arts (LPHAs), and MSW/MFT interns delivering Substance Use Disorder (SUD) services to adolescents (ages 13-17) and young adults (ages 18-26).
• Oversee the provision of high-quality on-site, virtual, and field-based services, ensuring compliance with regulatory requirements, adherence to evidence-based practices, and the delivery of coordinated, client-centered care.
• Collaborate with university faculty to supervise and train MSW and MFT interns, and SUD counseling staff and registered alcohol and drug technicians toward certification requirements.
• Ensure timely and compliant documentation in Welligent and Sage-PCNX, including assessments, treatment plans, progress notes, authorizations, and discharge records for supervisee's as well as individual caseload assignments.
• Monitor staff client service hours and ensure service delivery aligns with SAPC-defined minimum service hour requirements.
• Conduct regular chart audits and support compliance with SAPC utilization review and QA standards.
• Provide clinical supervision, coaching, and performance evaluations in alignment with best practices and agency policies.
• Facilitate interdisciplinary case conferences and site-level team meetings.
• Ensure delivery of evidence-based, culturally responsive, and trauma-informed treatment services.
• Respond to client incidents, grievances, and escalated clinical concerns; ensure timely reporting in Welligent and Sage-PCNX.
• Prepare for SAPC site reviews, utilization management reviews, and DHCS audits.

  EDUCATION, EXPERIENCE and CERTIFICATES

  • Master's degree in social work, counseling, or marriage/family therapy
  • Current license, waiver, or registration with the California Board of Behavioral Sciences (BBS) in good standing
  • Two-year post-licensure preferred
  • Minimum 3 years of experience in the delivery of SUD or behavioral health treatment required
  • Proficient in Welligent and Sage-PCNX (County of Los Angeles SAPC system), including documentation, service claiming, and EBP tracking modules required
  • Strong knowledge of DMC regulations, ASAM Criteria, and SAPC billing and documentation protocols required
  • Experience in a supervisory, lead, or management role preferred
  • Experience in CalAIM implementation, value-based reimbursement models, and management of outpatient services under the Los Angeles County SAPC contract, along with strong quality assurance, training, and compliance experience preferred
  • Valid California driver's license, driving record, and personal vehicle insurance acceptable to Hillsides' insurance carrier

  TRAUMA INFORMED CARE (TIC)

  Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

  HILLSIDES IS AN EQUAL OPPORTUNITY EMPLOYER

  We welcome applicants from all backgrounds and do not discriminate based on any legally protected characteristic, including race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, medical condition, age, veteran or military status, or marital status, in accordance with applicable federal, state, and local laws. We are committed to providing reasonable accommodation(s) for individuals with disabilities throughout the application and employment process.

  GAIN/GROW PARTICIPANTS ENCOURAGED TO APPLY

  Hillsides encourages qualified participants of the Los Angeles County GAIN and GROW programs to apply. All applicants will receive fair and equitable consideration based on the qualifications and requirements of the position.