Lead Care Manager (East Los Angeles)

Hillsides; California; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

AI-assisted note-taking

13 Paid Holidays

Vacation time

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Long Term Disability

FSA - Medical/Dependent Care

Public Service Loan Forgiveness (PSLF)

Job summary

Hillsides in California seeks a Lead Care Manager to provide a wide range of CalAIM case management services, coordinating care across health, housing, and social supports for children and families.

You will develop care plans, maintain records, and collaborate with internal and external teams, while assisting with transitions, aftercare, and referrals; a CA driver’s license is required and flexibility for non-traditional hours is expected.

Qualifications

• Bachelor's degree in social services with 2+ years of relevant experience, or HS Diploma with 4+ years.
• Minimum of two years' experience working with children and families preferred.
• Ability to work effectively with diverse clients and staff.

Responsibilities

• Perform outreach and engagement with clients and families in multiple modalities.
• Carry a 40:1 caseload with regular client contact.
• Develop care management plans incorporating social determinants of health.
• Maintain professional relationships with internal and external teams.
• Assist clients in accessing benefits and community resources.
• Coordinate referrals and transitions to aftercare and supports.

Skills

Caseload management

Care coordination

Client engagement

Interdisciplinary collaboration

Education

Bachelor's degree in social services related field

HS Diploma/GED

Job description

We are a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality, comprehensive services and advocacy. We envision a world in which children and young adults, families, and communities are able to heal, grow, and thrive.

Salary Range: $24.00 - $26.00 per hour (based on bilingual status and/or experience)

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization!

• AI-assisted note-taking to streamline documentation and enhance focus on client care
• 13 Paid Holidays per year, including Juneteenth
• Earn up to 16 days of paid vacation time, plus 50 hours of paid sick leave annually.
• 401(k) with no wait period and no vesting schedule
• 401(k) matching up to 4%
• Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
• The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
• Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
• Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
• Life and AD&D insurance 100% employer paid up to two times the annual salary
• Long Term Disability
• Flexible Spending Account for Medical and Dependent Care
• Employee Assistance Program
• This role is eligible for Public Service Loan Forgiveness (PSLF)

ESSENTIAL FUNCTIONS:

The Lead Care Manager (LCM) will provide a wide range of case management services for the California Advancing and Innovating Medi-Cal (CalAIM) initiative. This position requires collaborative care management with clients in supporting their needs across the entire array of social determinants of health. Activities may include care management, comprehensive assessment, care coordination, transitional care, and referral coordination to other community supports.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. The essential functions include:

• Preform outreach and engagement with clients, which may include direct communication with clients and their families in a variety of modalities
• Carry a 40:1 caseload and engage in regular contact with the clients
• Develop a care management plan for each client, incorporating social determinants of health
• Maintain professional relationships with internal and external teams
• Coach clients to successfully monitor and manage their health
• Identify supports for the clients and link to resources as necessary
• Assist clients in accessing benefits to other social services and community resources
• Network with community stakeholders to create a robust community for referrals and step-downs
• Communicate routinely with direct family, referring parties, and any other parties associated with our care of the client
• Participate in development of treatment plan at the time of intake, throughout the initial team meeting, and at the time of discharge and transition planning
• Attend and participate in regular team meetings and staff meetings
• Support with transition planning, including linkage to aftercare providers
• Obtain current release of information for all members of the team involved in care
• Maintain accurate and complete client records
• Ability to work flexible hours and non-traditional hours on a regular basis
• Other duties as required

EDUCATION, EXPERIENCE & CERTIFICATES

• Bachelor's degree in social services related field BA with 2 years' experience, or
• HS Diploma/GED with 4 years' experience
• Minimum of two years' experience working with children and families preferred
• Demonstrated ability to work effectively with clients and staff from a variety of backgrounds
• Valid California Driver's License, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

TRAUMA INFORMED CARE (TIC)

Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

Hillsides is an Equal Opportunity Employer

We welcome applicants from all backgrounds and do not discriminate based on any legally protected characteristic, including race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, medical condition, age, veteran or military status, or marital status, in accordance with applicable federal, state, and local laws. We are committed to providing reasonable accommodation(s) for individuals with disabilities throughout the application and employment process.