Intensive Care Coordinator (South Pasadena)

Hillsides; Pasadena (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

AI-assisted note-taking

Bilingual stipend

13 Paid Holidays

Paid vacation and sick leave

401(k) with employer match

Medical, dental, vision insurance

Public Service Loan Forgiveness (PSLF)

Life and disability insurance

Flexible Spending Account

Employee Assistance Program

Travel reimbursement

Job summary

Hillsides in Pasadena, CA seeks a qualified clinician to coordinate complex family-centered care and facilitate Child and Family Team meetings within a trauma-informed framework.

You will support outreach, conduct records maintenance, and respond to crises as needed, with flexible hours including some evenings. A California driver’s license is required; public service loan forgiveness is available in eligible positions.

Qualifications

• Bachelor's degree plus 1 year experience in a relevant mental health setting or 3 years' experience in a relevant mental health setting.
• Valid California driver’s license, driving record, and personal vehicle insurance acceptable to Hillsides' insurance carrier.

Responsibilities

• Facilitate Child and Family Team meetings, schedule meetings, and coordinate care for clients.
• Track CFT meetings and ensure 90-day intervals.
• Maintain clinical and administrative records (progress notes, CANS, safety plans).
• Complete daily billing and submit notes within required timeframes.
• Travel to in-home and community settings; respond to emergencies as needed.
• Engage new clients in Outreach and Engagement; crisis support when needed.

Education

Bachelor's Degree in relevant field

3 years' experience in a relevant mental health setting

Job description

Who We Are:

We are a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities through quality, comprehensive services and advocacy. We envision a world in which children and young adults, families, and communities are able to heal, grow, and thrive.

Starting Salary Range:

$25.00 - $28.21 per hour (based on bilingual status and/or experience)

What We Offer:

An outstanding benefits package and numerous opportunities for career growth and advancement within our organization!

• AI-assisted note-taking to streamline documentation and enhance focus on client care
• Bilingual stipend of $2,000 for application positions
• 13 Paid Holidays per year, including Juneteenth
• Earn up to 16 days of paid vacation time, plus 50 hours of paid sick leave annually.
• 401(k) with no wait period and no vesting schedule
• 401(k) matching up to 4%
• Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
• The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
• Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
• Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
• Life and AD&D insurance 100% employer paid up to two times the annual salary
• Long Term Disability
• Flexible Spending Account for Medical and Dependent Care
• Employee Assistance Program
• This role is eligible for Public Service Loan Forgiveness (PSLF)

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

• Facilitate Child and Family Team meeting including scheduling and planning the meetings with team and families (complete and submit MATRIX into Welligent)
• Schedule Team meeting prior to the CFT meeting
• Provide leadership utilizing team building skills to coordinate care for client
• Being highly organized in tracking frequency of CFTs meetings and ensure every client is receiving CFT meetings every 90 days
• Complete all DMH Child and Family Team meeting trainings
• Communicate with CSW or probation officer or other professionals working with clients such as school staff as needed
• Participate in intake process and acquisition of client referrals
• Engage new clients in the Outreach and Engagement process
• Carry reduced caseload of FSP clients 3-6
• Coordinate services and case management, discharge planning, and case consultation with referral sources, school, allied agencies, and others through Outreach and Engagement, treatment phase, and discharge
• Participate in development of Safety Plans
• Ensure involvement of family in development of treatment planning
• Complete intensive care coordination (ICC) form and intensive home-based services (IHBS) pre-authorization
• Maintain accurate and complete clinical and administrative record keeping associated with FSP and ICC/IHBS delivery of services (progress notes, OMAs, CANS, safety plans, CFT Matrix)
• Complete daily billing expectations and submit notes within required timeframes.
• Track and distribute flex fund expenditures according to program guidelines
• Able to work flexible hours (at least two late evenings) and non-traditional hours on a regular basis
• Travel to in-home and community settings and transport clients using personal vehicle
• Respond by phone or in person to emergencies as needed
• Is available for crisis support to clients 24/7 when therapist is unavailable
• Knowledgeable of and acts in accordance with Ethical and Professional standards as established by organizations outside of Hillsides
• Attend and participate in program and Agency-wide meetings, including staff in-service, individual supervision, group supervision, team meetings, and trainings
• Other duties as required

EDUCATION, EXPERIENCE & CERTIFICATES

• Bachelor's Degree plus 1 year experience in a relevant mental health setting, OR 3 years' experience in a relevant mental health setting
• Valid California driver's license, driving record, and personal vehicle insurance acceptable to Hillsides' insurance carrier

TRAUMA INFORMED CARE (TIC)

Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

Hillsides is an Equal Opportunity Employer

We welcome applicants from all backgrounds and do not discriminate based on any legally protected characteristic, including race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, medical condition, age, veteran or military status, or marital status, in accordance with applicable federal, state, and local laws. We are committed to providing reasonable accommodation(s) for individuals with disabilities throughout the application and employment process.