Clinical Program Manager (Remote)

Sacbar; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Unlimited PTO

Job summary

Maximus is seeking a Program Manager to provide strategic and operational leadership for the Ohio PASRR Program. This role oversees program operations, ensures contractual compliance, and maintains partnerships with state stakeholders.

The ideal candidate will have PASRR Level II program administration experience, human services leadership, and data-driven management skills, with a focus on operational excellence and client satisfaction.

Qualifications

• Bachelor's degree in relevant field; 5+ years of experience
• Master's degree in Social Work, Psychology, Nursing, Public Health, or related field
• Experience administering or coordinating PASRR Level II programs
• Experience with financial forecasting and P&L management
• Proficiency in Microsoft Office; advanced Excel skills

Responsibilities

• Supervise a designated team of unit staff
• Oversee training and development of unit staff
• Monitor productivity, schedules, and work quality
• Review clinical documentation and address denials
• Manage contract expectations, financials, and client relations
• Lead regular team meetings and communicate policy changes
• Conduct post-assessment visits to ensure customer satisfaction

Skills

Program management

PASRR Level II

Data analysis

Microsoft Office

Excel

Education

Bachelor's degree

Master's degree

Job description

Maximus is seeking a Program Manager to provide strategic and operational leadership for the Ohio PASRR Program. This critical role is responsible for overseeing program operations, ensuring contractual compliance, and maintaining strong partnerships with state stakeholders. Serving as the primary point of contact for the state client, the Program Manager will lead program initiatives, manage escalations, monitor performance, and drive continuous process improvements to ensure high-quality service delivery and successful contract outcomes.

The Program Manager provides leadership and oversight for the Ohio PASRR contract, including supervision of program staff, collaboration with internal teams, and management of reporting, documentation, and communication processes. This role is responsible for ensuring alignment with contractual requirements, identifying opportunities for operational enhancement, and fostering strong client relationships. The ideal candidate will bring experience in PASRR Level II program administration, human services leadership, and data-driven program management, along with a commitment to operational excellence and client satisfaction

Travel Requirement:

This position is fully remote within the United States. Occasional travel may be required based on business and contract needs.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life Insurance benefits and discounts on Auto, Home, Renter's, and Pet Insurance.
• Future Planning - Prepare for retirement with our 401(k) Retirement Savings Plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.
• Licensures and Certifications - Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

• Supervise a designated team of unit staff
• Responsible for the training and development of unit staff
• Monitor the activities, schedules, productivity and work product results of the assigned unit
• Review clinical documentation including pending denials for each assigned staff member in real-time
• Collect QA information from assigned staff
• Disseminate policy, protocol change, and ensure implementation
• Lead regular team meetings and act as the point-person for assigned staff
• Conduct scheduled and random post-assessment home visits to ensure customer satisfaction
• Promote project image and goals through public speaking engagements and local professional presentations
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Responsible for managing all aspects of contract expectations which include: financial review, client management and effective delivery of service level expectations.
• Perform other duties as may be assigned by Management

Minimum Requirements:

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Master's degree in Social Work, Psychology, Nursing, Public Health, or a related field
• Minimum of 2 years of management experience
• Minimum of 3 years of experience in human services
• Experience administering or coordinating PASRR Level II programs
• Experience with financial forecasting and profit & loss (P&L) management
• Proficiency in Microsoft Office applications
• Intermediate to advanced Excel skills, including data management and analysis

Preferred Requirements:

• Client relationship management experience
• Active LMFT, LMSW, LPC, LCSW, or MSN licensure preferred

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace