Clinical Program Manager

Pathways 2 Solutions, Inc.; United States; Remote; USD 110,000 - 135,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) plan

Paid time off

Additional benefits

Job summary

Pathways 2 Solutions, Inc. is seeking a Clinical Program Manager to organize and manage contract operational-support functions across clinical, technical, operational, and documentation initiatives.

You will guide activities, facilitate alignment with VA groups, manage workgroups, and translate regulatory and system changes into current guidance and templates. The role involves documenting program results, risks, and recommendations, with travel up to 15% and fully remote work in the United

Qualifications

• Clinical degree in a relevant field or master's in health science, public health, nursing, health informatics, healthcare administration, clinical informatics, or closely related discipline.
• At least two years of program or project management experience with a relevant master's or clinical degree, or at least ten years with a relevant bachelor's degree.
• Experience with healthcare systems, digital health, remote patient monitoring, Home Telehealth, or related care-delivery environments.
• Ability to analyze complex issues and translate findings into practical plans and documentation.
• Excellent written and oral communication and stakeholder-management skills.
• Proficiency with Microsoft 365 and collaboration tools; ability to learn VA platforms.

Responsibilities

• Organize and manage contract operational-support activities involving multiple complex tasks and cross-functional teams.
• Serve as a contractor interface with clients and VA leadership; define goals, plans, deliverables, and drive program efficiency.
• Facilitate stakeholder engagement across VA program offices, clinical groups, business owners, technology teams, and compliance experts.
• Update and quality-check documentation, manuals, SOPs, workflows, and note templates to meet current standards.
• Coordinate updates to coding guidance in response to regulatory changes; engage stakeholders to validate revisions.
• Prepare and present status, risks, and recommendations to clients, VA leadership, and executives.

Skills

Excellent written and oral comms

Stakeholder management

Facilitation

Analytical problem solving

Communication with senior clients

Project coordination

Education

Clinical degree

Master's in health science/health informatics/public health/healthcare administration/clinical informatics

Bachelor's with equivalent experience

Tools

Microsoft 365

Microsoft Teams

SharePoint

Job description

Clinical Program Manager

Position Overview

the company (Pathways) distinguishes itself through our serious thirst for impact and our dedication to making Veterans' lives better. We are expert leaders, communicators, technologists, clinicians, and program managers united in the pursuit of effective, practical solutions for our clients. Our mission is to help other mission-driven organizations across government, nonprofit, and business sectors. Our approach combines clinical and healthcare expertise, proven implementation practices, digital health knowledge, and disciplined program management. That's where you come in.

has a policy of maintaining a workplace free of drugs and alcohol. Pathways ensures a safe, healthy, and productive work environment for its employees and others.

Job Purpose

The Clinical Program Manager is accountable for organizing and managing assigned contract operational-support functions involving multiple complex and interrelated tasks. The successful candidate will guide clinical, technical, operational, and documentation initiatives; facilitate alignment across VA groups; manage workgroups; and translate regulatory, clinical, coding, and system changes into current guidance, manuals, note templates, protocols, and implementation actions. The role documents and communicates program results, risks, decisions, and recommendations throughout.

Duties & Responsibilities

• Organize and manage contract operational-support activities involving multiple complex and interrelated project tasks and cross-functional teams.
• Serve as a contractor interface with clients and VA leadership; collaborate to define goals, formulate and review task plans and deliverables, identify opportunities, resolve barriers, and drive program efficiency.
• Facilitate stakeholder engagement across VA program offices, clinical groups, business owners, technology teams, coding or compliance experts, and field personnel; ensure clear communication, alignment, decision documentation, and feedback integration.
• Manage or support workgroups focused on manual reviews, policy and guidance updates, clinical note-template changes, system compatibility, clinical operations, and related virtual health improvement priorities.
• Update, maintain, and quality-check documentation, manuals, standard operating procedures, workflows, clinical guidance, and note templates to meet current standards and support compatibility with electronic health record systems.
• Coordinate updates to coding guidance in response to regulatory, policy, clinical, operational, and technology changes; engage appropriate clinical, coding, compliance, and system stakeholders to validate revisions.
• Analyze complex clinical, operational, and technical problems and develop practical, well-supported solutions and recommendations for client consideration.
• Research and translate customer and stakeholder requirements into project plans, documentation updates, system-change requirements, implementation activities, and short- and long-range recommendations.
• Prepare and present status, findings, options, risks, recommendations, and results to clients, VA leadership, workgroups, executives, and other decision-makers.
• Establish and apply quality-control practices for task plans, manuals, guidance, note templates, reports, and other deliverables; track corrective actions and continuous-improvement opportunities.
• Ensure ongoing compliance with VA data-security, privacy, access-control, records-management, and Section 508 accessibility requirements applicable to program activities and deliverables.

Leadership Expectations

This role may require leadership and strategic oversight of complex projects and cross-functional teams. The Program Manager maintains senior-level client relationships and holds contributors accountable for successful delivery. The role must exercise sound clinical, technical, operational, and contractual judgment while creating clarity, facilitating alignment, and escalating issues appropriately.

Required Qualifications

• Clinical degree in a relevant field or a master's-level degree in health science, public health, nursing, health informatics, healthcare administration, clinical informatics, or a closely related discipline. Candidates with a relevant bachelor's degree may qualify when supported by the required level of experience.
• At least two years of progressively responsible program or project management experience with a relevant master's or clinical degree, or at least ten years with a relevant bachelor's degree.
• Strong understanding of healthcare systems, clinical programs, digital health solutions, remote patient monitoring, Home Telehealth, or related care-delivery and technology environments.
• Demonstrated success organizing and managing complex, interrelated projects or program tasks involving schedules, costs, deliverables, risks, dependencies, resources, and multiple stakeholder groups.
• Experience collaborating with senior clients or healthcare leaders to define goals, formulate task plans, review deliverables, resolve issues, and communicate recommendations.
• Experience facilitating stakeholder engagement and workgroups, integrating feedback, documenting decisions, and coordinating follow-through across clinical, operational, technical, and administrative teams.
• Experience developing, updating, reviewing, or managing healthcare documentation, manuals, procedures, guidance, workflows, templates, or other controlled program materials.
• Ability to analyze complex clinical, operational, technical, regulatory, or coding-related issues and translate findings into practical plans, documentation, and recommendations.
• Excellent written and oral communication, facilitation, executive briefing, stakeholder-management, organizational, and problem-solving skills.
• Proficiency with Microsoft 365 and collaboration tools such as Microsoft Teams and SharePoint; ability to learn and effectively use VA-required clinical, documentation, project, security, and reporting platforms.

Preferred Qualifications

• Department of Veterans Affairs experience, particularly with Remote Patient Monitoring-Home Telehealth programs, operations, workflows, stakeholders, or technology environments.
• Current or prior Registered Nurse experience combined with Home Telehealth, remote patient monitoring, care coordination, or related virtual-care experience.
• Relevant clinical coding knowledge and experience interpreting or updating coding guidance in response to regulatory, policy, clinical, or operational changes.
• Experience updating clinical note templates, documentation tools, manuals, or workflows for compatibility with electronic health record systems.
• Experience with clinical workflow improvement, technology implementation, stakeholder engagement, change management, quality improvement, or adoption and sustainment initiatives.
• Project Management Institute credential, such as the Project Management Professional (PMP) or Program Management Professional (PgMP), or a comparable credential. Certification is preferred but not required.

Location and Remote Work

Pathways 2 Solutions is a fully remote government contracting organization. Employees may work remotely from approved states where the company is authorized to employ personnel and can meet payroll, tax, regulatory, security, and contractual requirements.

The position may require periodic travel to VA facilities, government offices, implementation sites, or team meetings. Travel is expected to be up to 15%, depending on client requirements. Pathways reserves the right to modify approved work locations based on business needs and applicable legal, tax, regulatory, and contractual requirements.

Work Environment and Physical Requirements

This position involves prolonged periods sitting at a desk and working on a computer. The employee must be able to communicate effectively in virtual meetings and occasionally lift or move materials weighing up to 15 pounds. Reasonable accommodations are available for qualified individuals with disabilities.

Compensation and Benefits

The anticipated salary range is $110,000.00 - $135,000.00. The upper portion of the range is reserved for candidates with exceptional directly relevant experience, including RN credentials, virtual health expertise, and relevant clinical coding knowledge. Actual compensation will be based on education, relevant experience, clinical and technical expertise, credentials, work location, internal equity, and applicable contract and funding parameters.

• health, dental, and vision coverage
• a 401(k) plan
• paid time off
• other benefits available under applicable company plans and policies

Employment Requirements and Equal Opportunity

Applicants must be authorized to work for any employer in the United States.

Pathways is currently unable to sponsor or assume sponsorship of an employment visa.

Pathways is dedicated to fostering an inclusive environment and providing equal opportunity for individuals of all abilities.

Applicants who require assistance or an accommodation at any stage of the application process because of a disability or medical condition may contact HR Director Terri Baxter atis an equal opportunity and affirmative action employer.

Women, minorities, veterans, and people with disabilities are encouraged to apply.

Pathways is committed to a safe, healthy, and productive work environment for employees and others.

Pathways is proud to be an Equal Opportunity Employer.

We invite applications from all interested individuals, including veterans and persons with disabilities.