Clinical Program Manager

Helios Behavioral Health; Boston (MA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health stipend

1% retirement match

Bonuses based on performance

Professional development stipend

PTO 15–20 days

Public service loan forgiveness

Job summary

Helios Behavioral Health is seeking a Clinical Program Manager to lead a team of 10–12 clinicians and care managers, oversee relationships with primary care leadership, and ensure financial sustainability and compliance of CoCM programs.

You will supervise staff, optimize workflows, partner with medical directors, and drive KPIs such as access, outreach, and outcome measures while maintaining a culture of psychological safety and professional development.

Qualifications

• Active, unrestricted clinical license in MA (LICSW, LMFT, LMHC, Licensed Psychologist, or equivalent).
• Empathetic management style rooted in supportive accountability and psychological safety.
• 5+ years post-licensure clinical experience with staff or program operations.
• Mastery of Collaborative Care workflows, registry management, and CoCM billing compliance.
• Ability to translate data metrics and billing compliance into practical clinic workflows.

Responsibilities

• Directly supervise, mentor, and build career pathways for 10-12 clinicians and MSW interns.
• Provide weekly 1:1 clinical supervision and group case consults.
• Support staff hiring, onboarding, and training.
• Serve as primary operational partner to medical directors, practice managers, and PCP champions.
• Manage case review workflows between care managers/clinicians and consulting psychiatrists.
• Identify operational bottlenecks and streamline administrative loads with tech platforms.
• Oversee billing capture, minute-tracking, and registry documentation across sites.
• Monitor dashboards to drive KPIs like panel growth and symptom reduction.
• Conduct monthly chart audits to maintain safety and risk management.

Skills

Clinical leadership

Staff mentorship

Operations management

Billing compliance

Data interpretation

Job description

Clinical Program Manager

As Clinical Program Manager, you will lead a team of 10 to 12 clinicians and care managers, own relationships with primary care leadership across partner practices, and ensure the financial sustainability and compliance of our CoCM programs. If you are a licensed leader who loves building culture, solving operational challenges, and expanding access to high-quality care, this role offers the autonomy and scope to make a lasting impact.

Essential Functions

Clinical Leadership & Team Development

• Directly supervise, mentor, and build career pathways for 10-12 BA- and MA-level clinicians and MSW interns
• Provide weekly 1:1 clinical supervision and group case consults in an environment that prioritizes psychological safety, open dialogue, and burnout prevention
• Support staff hiring, onboarding, and training

Health System Partnerships & Operations

• Serve as the primary operational partner to medical directors, practice managers, and PCP champions across assigned clinic sites
• Manage systematic case review workflows between care managers/clinicians and consulting psychiatrists to ensure seamless, low-friction patient care
• Identify operational bottlenecks in partner clinics and work directly with tech platforms to streamline administrative loads

Financial, Billing & Quality Oversight

• Oversee complete and compliant billing capture (codes 99492, 99493, 99494, G2214), minute-tracking accuracy, and registry documentation across all sites
• Monitor population health dashboards to drive key program KPIs: panel growth, time to initial outreach, and symptom reduction (PHQ-9, GAD-7, etc.)
• Conduct routine monthly chart audits to maintain safety standards, proper risk management, and model fidelity

Qualifications & Requirements

• Active, unrestricted clinical license in MA (LICSW, LMFT, LMHC, Licensed Psychologist, or equivalent)
• An empathetic management style rooted in supportive accountability, psychological safety and staff retention
• 5+ years post-licensure clinical experience, including direct experience managing clinical staff or program operations preferred
• Demonstrated mastery of Collaborative Care workflows, registry management, and CoCM billing compliance preferred
• The ability to translate data metrics and billing compliance into practical, stress-free clinic workflows

Compensation & Benefits

• $500 per month health and wellness stipend
• 1% retirement match
• Bonuses based on performance
• $500 per year for professional development
• 15 PTO days per year which increases to 20 after 2 years of employment
• Access to public service loan forgiveness