Clinical Product Analyst Mid-Level

CereCore Intl; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

CereCore Intl in the United States is seeking a Clinical Product Analyst to bridge clinical nutrition and technology across implementations. The role educates Super Users and end users in foodservice software applications, oversees hardware purchases and installations, troubleshoots and supports the application, and trains end users.

The analyst will program the application from start to finish, communicate with facility FANS and EVS staff on purchasing issues, and source products when primary

Qualifications

• Hospital or food service experience preferred.
• Experience with HealthTouch or Computrition applications preferred.
• Familiarity with various delivery processes- SCRUM, Agile, etc.
• Experience with clinical, hospitality, or supply chain applications.
• 1+ years relevant work experience.
• Occasional travel: may require travel from time-to-time, but not on a regular basis.
• Strong written and verbal communication skills; able to present to varied audiences.

Responsibilities

• Research and troubleshoot operational issues.
• Develop product requirements.
• Develop and maintain SLAs, ISAM, data extracts, and other application support.
• Analyze product data to identify trends and make recommendations for product improvement.
• Maintain stakeholder relationships and make recommendations for solutions.
• Participate in complex projects supporting technology initiatives- including design and development, implementation, training, etc.
• Execute project work and ensure customer service excellence.

Job description

Position Summary

The Clinical Product Analyst is responsible for technology programming and collaboration with corporate FANS resources. During implementation, this resource acts as technology and clinical nutrition subject matter expert, educates Super Users and end users in the foodservice software applications. Other duties include overseeing hardware purchases and installations, trouble shooting and support for the application, training end users, programming the application start to finish, communicating with the facility FANS and EVS staff on purchasing issues, sourcing products when primary items are unavailable, etc.

Responsibilities

• Research and troubleshoot operational issues
• Develop product requirements
• Develop and maintain SLAs, ISAM, data extracts, and other application support
• Analyze product data to identify trends and make recommendations for product improvement
• Maintain stakeholder relationships and make recommendations for solutions
• Participate in complex projects supporting technology initiatives- including design and development, implementation, training, etc.
• Execute project work and ensure customer service excellence

Requirements

• Hospital or food service experience preferred
• Experience with HealthTouch or Computrition applications preferred
• Familiarity with various delivery processes- SCRUM, Agile, etc.
• Experience with clinical, hospitality, or supply chain applications
• 1+ years relevant work experience
• Occasional travel: may require travel from time-to-time, but not on a regular basis
• This role requires strong written and verbal communication skills. The product analyst will be responsible for communicating with a variety of audiences and must be comfortable presenting.