Clinical Practice Coordinator

Beth Israel Lahey Health; Boston (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated clinical support coordinator to enhance patient care and operational efficiency. This role involves overseeing daily clinical operations, ensuring compliance with healthcare standards, and fostering a collaborative environment for staff. The ideal candidate will have a strong background in customer service, decision-making, and problem-solving, along with experience in clinical settings. Join a team of over 35,000 professionals committed to making a difference in patients' lives while enjoying a supportive workplace that values your contributions and growth.

Qualifications

• 3-5 years related work experience required.
• Experience with computer systems required, including web-based applications.

Responsibilities

• Plans and oversees work assignments for clinical support areas.
• Implements quality assurance processes in collaboration with management.

Skills

Customer Service

Decision Making

Problem Solving

Written Communication

Oral Communication

Team Work

Education

High School diploma or GED

MA, EMT, CNA, LNA certificate or diploma

Tools

Microsoft Office Suite

Web-based applications

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Busy multi specialties clinic located in Lexington, Massachusetts. Oversees and facilitates the daily clinical support operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families, and visitors. Plans and organizes the work of clinical support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards, and acts as a resource to clinicians and staff.

Job Description:

Essential Responsibilities:

1. Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.
2. Oversees orientation, training, and ongoing competency program for practice assistants and medical assistants.
3. Contributes to recommendations and decisions related to patient care issues and general practice issues. Makes recommendations on how resources can be used differently and/or more effectively.
4. Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services. Assists in the process of implementing new services.
5. Implements and oversees quality assurance processes and systems in collaboration with the manager.
6. Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues. Ensures compliance training and support in preparation for regulatory compliance reviews, i.e., Joint Commission, CMS, and others.
7. Provides ongoing feedback to manager regarding training needs, staff performance, and process improvement. Provides feedback to manager in the performance review process for staff.

Required Qualifications:

1. High School diploma or GED required.
2. 3-5 years related work experience required.
3. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.
4. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT), or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications:

1. Phlebotomy Certificate.

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30-60 years, Elderly: 60 -.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled