Clinical Patient Support Representative

Chesapeake Urology; Owings Mills (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid time off

Employee assistance programs

Corporate discounts

Job summary

Chesapeake Urology in Owings Mills, MD is seeking a Clinical Patient Support Representative who blends medical assisting and front desk responsibilities to ensure smooth clinic operations and accurate documentation.

You will support clinical staff, manage check-in/out, verify insurance, handle scheduling, and maintain high standards of patient care and HIPAA compliance in a fast-paced environment.

Qualifications

• Minimum of five (5) years front office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.
• Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.

Responsibilities

• Assist healthcare providers with patient examinations and procedures.
• Prepare examination rooms, ensuring they are clean and well-organized.
• Record patient medical history and vital signs accurately.
• Administer medications and injections as directed by healthcare providers.
• Perform basic laboratory tests and collect specimens for analysis.
• Maintain infection control standards and ensure proper sterilization of equipment.
• Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.
• Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
• Verify insurance coverage and assist patients with billing questions.

Skills

Medical Terminology

Customer Service

Communication

Teamwork

Typing 40 wpm

HIPAA

ICD-10/CPT-4

Multitasking

Education

High School Diploma or GED

Tools

Practice Management software

EHR/EMR systems

Microsoft Office

Job description

Why Join Us?

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you’re just starting your career or looking to take the next step professionally, you’ll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you’ll find more than a job, you’ll find a rewarding career with purpose.

Job Description:

The Clinical Patient Support Representative plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.

Primary Duties & Responsibilities

Medical Assistant | Clinical Support

• Assisthealthcare providers with patient examinations and procedures.
• Prepares examination rooms, ensuring they are clean and well-organized.
• Record patient medical history and vital signs accurately.
• Administer medications and injections as directed byhealthcare providers.
• Perform basic laboratory tests and collect specimens for analysis.
• Maintain infection control standards and ensure proper sterilization of equipment.

Front Desk Reception |Administrative

• Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impressionofthe clinic.
• Schedule appointmentsandassistwith the scheduling of anyadditionaltestingdirected by the physician.
• Answer incoming calls, address inquiries, and direct calls appropriately.
• Verify insurancecoverage andassistpatients with billing questions.
• Collect paymentsattimeof check-in.
• Reviewpatient demographics, ensuringall data has been recorded, verifying accuracy,andenteringthe information into Practice Management and EHR.
• Obtain and scanpatients’driver’slicenses and insurance card(s)intoNtierprise.
• Ensureall required referrals have been obtained, scanned into the EMR, and linked appropriately.
• Assistpatients withregistering in Phreesia.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Minimum High School Diploma or GEDrequired.
• Minimum of five (5)yearsfront office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.

Direct Reports:

• N/A.

Travel:

• As part of your position’s requirements, you are expected to travel to other sites within a reasonable geographic region.

Knowledge, Competencies & Skills:

• Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
• Demonstrated ability to work independently and as an effective healthcare team member.
• Proven organizational skills and ability to prioritize effectively.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient computer software and database skills.
• Strong attention to detail.
• Ability to multi-task, effectively problem-solve and work in a fast-paced environment.
• Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
• Proficient knowledge of medical terminology.
• Comfortable asking probing questions to patients.
• Mustdemonstratea caring, compassionate, and patient attitude.
• Maintain & adhere to HIPAA compliance/ regulations.
• Ability to type a minimum of 40 words per minute.

Travel:

• Must have theability & willingnessto travel to othersites as necessary within ageographic region.

Job Type:

Full-Time

Pay Range:

$22.00 - $26.00 per hour

Actual compensation offered to candidates is based on work experience, education, skill level,and geographic location. Compensation may vary depending on the state or region in which theposition islocated,in accordance withapplicable laws.

This position has noclosedate. Applications will be accepted until an offer has been extendedand accepted.

Equal Opportunity Employer:

Our Practice is an equal opportunity employer. We do notdiscriminateon the basis ofrace, color, religion, age, sex, national origin, disability, veteranstatus, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employmentbackground check.