Clinical Patient Support Representative

OneOncology; Germantown (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Chesapeake Urology is seeking a Clinical Patient Support Representative to join our team. This role blends Medical Assistant and Front Desk duties to support clinical offices efficiently.

The ideal candidate will have 5+ years in front office and clinical settings, strong medical terminology knowledge, and proficient use of EHR/PM systems while maintaining HIPAA compliance and delivering excellent patient service.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of five (5) years front office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.

Responsibilities

• Medical Assistant | Clinical Support: assist healthcare providers with patient examinations and procedures.
• Front Desk Reception | Administrative: greet patients, schedule appointments, answer calls, verify insurance, collect payments.
• Maintain infection control standards and ensure proper sterilization of equipment.

Skills

Customer service

Attention to detail

Communication

HIPAA compliance

Typing 40 wpm

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Ntierprise

Phreesia

Practice Management

EHR

Job description

Why Join Us?At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you're just starting your career or looking to take the next step professionally, you'll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you'll find more than a job, you'll find a rewarding career with purpose.Job Description:The Clinical Patient Support Representative plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.Responsibilities:Medical Assistant | Clinical SupportAssist healthcare providers with patient examinations and procedures.Prepares examination rooms, ensuring they are clean and well-organized.Record patient medical history and vital signs accurately.Administer medications and injections as directed by healthcare providers.Perform basic laboratory tests and collect specimens for analysis.Maintain infection control standards and ensure proper sterilization of equipment.Front Desk Reception | AdministrativeGreet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.Schedule appointments and assist with the scheduling of any additional testing directed by the physician.Answer incoming calls, address inquiries, and direct calls appropriately.Verify insurance coverage and assist patients with billing questions.Collect payments at time of check-in.Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.Obtain and scan patients' driver's licenses and insurance card(s) into Ntierprise.Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.Assist patients with registering in Phreesia.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.Qualifications:Minimum High School Diploma or GED required.Minimum of five (5) years front office and clinical experience, preferably in Urology.Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.Key Competencies:Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.Demonstrated ability to work independently and as an effective healthcare team member.Proven organizational skills and ability to prioritize effectively.Excellent customer service skills.Strong written and verbal communication skills.Proficient computer software and database skills.Strong attention to detail.Ability to multi-task, effectively problem-solve and work in a fast-paced environment.Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.Proficient knowledge of medical terminology.Comfortable asking probing questions to patients.Must demonstrate a caring, compassionate, and patient attitude.Maintain & adhere to HIPAA compliance/ regulations.Ability to type a minimum of 40 words per minute.Travel:Must have the ability & willingness to travel to other sites as necessary within a geographic region.Physical Requirements for the Job:Regularly required to sit and stand for extended periods.Involves standing, sitting, walking, bending, stooping, and twisting.Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.May be required to help to transfer the patient.Occasionally lifts and carries items weighing up to 40 lbs.