Clinical Patient Services Medical Assistant

Aylo Health, LLC; McDonough (GA); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Company life insurance

401(k) with company match

Dependent Care FSA

Healthcare FSA

Paid time off

Résumé du poste

Aylo Health, LLC is seeking a Clinical Patient Services Representative to join one of our clinical offices. You will manage encounters and the patient-provider relationship while driving a best-in-class patient experience, ensuring timely documentation and coordination of care.

You will handle post-visit communications, e-prescriptions, prior authorizations, and inquiries, collaborating with physicians and the care team to deliver accurate information and HIPAA-compliant service.

Qualifications

• High School graduate or equivalent education.
• Must have a Medical Assistant program completion with CMA/Certification/Registration.
• 2+ years’ clinical private practice experience with EMR.
• Experience with high-volume outbound calling.
• Strong verbal and written communication.

Responsabilités

• Initiate outgoing calls to patients with pending post-visit care.
• Manage patient care and provider relations.
• Ensure timely processing of encounters, labs, imaging, and prescriptions.
• Serve as a point of escalation for Level I Clinical MA.
• Receive and process e-prescription requests from pharmacies.
• Document telephone encounters accurately.
• Comply with HIPAA regulations for patient information.
• Collaborate with care team to improve patient experience.

Connaissances

Communication skills

Problem solving

Organizational skills

Team player

Professionalism

Formation

High School diploma or equivalent

Medical Assistant Certification/Registration

Outils

eClinicalWorks

Description du poste

Aylo Health, LLC is seeking a Clinical Patient Services Representative to join one of our clinical offices. You will manage encounters and the patient-provider relationship while driving a best-in-class patient experience, ensuring timely documentation and coordination of care.

You will handle post-visit communications, e-prescriptions, prior authorizations, and inquiries, collaborating with physicians and the care team to deliver accurate information and HIPAA-compliant service.