Certified Medical Assistant - Clinical Patient Services Representative

Aylo Health; McDonough (GA); Presencial; USD 40.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Dental insurance

Vision insurance

Company life insurance

401(k) with company match

Dependent Care FSA

Healthcare FSA

Paid time off

Resumo da vaga

Aylo Health, LLC is seeking a Clinical Patient Services Representative to join one of our clinical offices. You will manage encounters and the patient-provider relationship while driving a best-in-class patient experience, ensuring timely documentation and coordination of care.

You will handle post-visit communications, e-prescriptions, prior authorizations, and inquiries, collaborating with physicians and the care team to deliver accurate information and HIPAA-compliant service.

Qualificações

• High School graduate or equivalent education.
• Must have a Medical Assistant program completion with CMA/Certification/Registration.
• 2+ years’ clinical private practice experience with EMR.
• Experience with high-volume outbound calling.
• Strong verbal and written communication.

Responsabilidades

• Initiate outgoing calls to patients with pending post-visit care.
• Manage patient care and provider relations.
• Ensure timely processing of encounters, labs, imaging, and prescriptions.
• Serve as a point of escalation for Level I Clinical MA.
• Receive and process e-prescription requests from pharmacies.
• Document telephone encounters accurately.
• Comply with HIPAA regulations for patient information.
• Collaborate with care team to improve patient experience.

Conhecimentos

Communication skills

Problem solving

Organizational skills

Team player

Professionalism

Formação

High School diploma or equivalent

Medical Assistant Certification/Registration

Ferramentas

eClinicalWorks

Descrição da vaga

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY:

The Clinical Patient Services Representative will be assigned to one of Aylo Health’s Clinical offices and is responsible for managing the encounters, and clinical relationship between provider and patient while driving best in class patient experience. These consists of but not limited to ensuring

The Clinical Patient Services Representative serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.

ESSENTIAL FUNCTIONS:

• Initiate outgoing calls to patients with pending post visit care
• Manage patient care and provider relation
• Manage turnaround time for encounters
• Serve as a point of escalation for a Level I Clinical MA
• Receive and process e-prescription request from the pharmacy
• Call‑in and submit patient medication to pharmacy as instructed by provider
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
• Answers patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
• Performs other duties as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent education
• Proven history of driving a positive patient experience
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
• 2+ years’ work experience in a clinical private practice setting with EMR experience
• Must be able to work quickly and efficiently to initiate high volume of outgoing calls
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on‑going tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay
• Professional appearance and positive attitude
• Excellent communication and problem‑solving skills.

We offer our employees acomprehensive benefits packagethat includes:

• Medical insurance with prescription drug coverage
• Dental insurance
• Vision insurance
• Company‑paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Paid time off

Aylo Health is an Equal Opportunity Employer