Clinical Partnership Manager

Mindoula Health; Virginia; Remote; USD 90,000 - 120,000; Full time

Job summary

Mindoula Health is seeking an experienced Clinical Partnership Manager to drive partnerships within the Collaborative Care Program (CCP). This remote role focuses on activating physicians in contracted practices to refer patients to CCP, with a monthly referral quota and frequent provider engagement across accounts and territories.

The role requires 3+ years in sales/account management in healthcare, strong presentation skills, and the ability to travel up to 50%.

Qualifications

• Bachelor's Degree in healthcare related field or business.
• Three+ years in sales or account management with healthcare provider referrals preferred.
• Travel up to 50% required.
• Experience selling healthcare services to accounts.
• Proven track record of growing accounts.
• Proficient in Word, Google Suite, Excel & PowerPoint.
• Start-up and behavioral health experience a plus.
• Ability to develop and maintain strategic partnerships with key accounts.
• Ability to deliver presentations virtually and in person.

Responsibilities

• Activate physicians within contracted practices to refer patients to the CCP service.
• Manage monthly referral goals and drive referral growth.
• Develop cadence of regular meetings with accounts to review enrollment and opportunities.
• Communicate with accounts, providers, and staff to identify needs and propose strategies for referral growth.
• Create and review referral performance reports for territory accounts.
• Monitor industry/account developments and address referral challenges.
• Travel up to 50% to meet with accounts and providers.

Skills

Account management

Sales

Healthcare partnerships

Customer relationships

Education

Bachelor's degree in healthcare or business

Tools

Microsoft Word

Google Suite

Excel

PowerPoint

Job description

Mindoula's teams of case and care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula expects to expand rapidly across multiple business lines in multiple states and is seeking an experienced professional for its Clinical Program Manager role within the Collaborative Care Program.

Mindoula's Collaborative Care Program (CCP) is a virtual behavioral health overlay based on the University of Washington-based AIMS Center's Collaborative Care Model. CCP works in conjunction with primary care, women's health, and specialty physician groups to provide care to patients with mild-to-moderate behavioral health needs. It is estimated that upwards of 20% of patients in these groups may be experiencing mental health/behavioral health distress.

The Clinical Partnership Manager (CPM) will grow to be a Collaborative Care expert focused on driving, building, and nurturing current and new partnerships within our Collaborative Care Program. This work will occur at the account, practice, and provider level with the ultimate goal of achieving specific referral volume goals and increasing referral volume.

Ultimately, the Clinical Partnership Manager's main job is activating physicians within contracted practices to refer patients to the CCP service. Clinical Partnership Managers will carry a specific referral goal/quota on a monthly basis, and will be evaluated based not only on this outcome, but also on their ability to engage with key physician referrers in their territory. These physician interactions will occur via phone, video conference and in person.

There is a primary focus on larger accounts with secondary focus on smaller accounts as needed - all with a focus on the needs of the provider.

Director, Physician Activation and Partner Successto ensure seamless post-implementation provider satisfaction with the Collaborative Care Program - from initial provider training and education sessions through ongoing referral growth

Develop and manage a cadence/schedule of regular meetings (with assigned accounts) to review enrollment, growth opportunities, concerns, and achievements with the ultimate goal of increasing referral volume, provider/practice satisfaction, and continued utilization of Mindoula services

Regularly communicate and meet with accounts, providers, and practice staff to understand the needs of the practice and recommend strategies to most effectively achieve referral growth and program satisfaction; virtual and in person travel meetings are expected

Create and review referral performance reports to with accounts/practices in territory

Track account/practice engagement and referral trends and intervene with specific physicians when referral slippage occurs

Monitor industry changes and account developments and anticipate related challenges for CCP referrals.

Education & Work Experience:

• Bachelor's Degree in healthcare related field or business required
• Three or more years of experience working in a sales or account management role with strong preference for candidates with prior experience working with providers in healthcare, preferably generating provider referrals for service
• Success in a 50% travel role
• Project management experience or experience implementing new partnerships.
• Experience selling to accounts a healthcare service
• Proven outcomes of growing accounts
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), Excel, and PowerPoint
• Start-up and behavioral health experience a plus
• Ability to develop and maintain strategic partnerships with key accounts promoting engagement of Mindoula's services.
• Experience with providing customer service in a proactive manner that solves problems before they arise.
• Ability to understand healthcare trends and market trends to proactively suggest changes to programs.
• Flexible; Demonstrated ability to create and review data and analytics to measure account performance
• Comfortable creating and delivering both virtual and in-person presentations
• Ability to be professional while representing Mindoula's mission to key accounts

Location and Travel:

This is a remote role, preferably located in Maryland, Virginia, or Washington DC

Travel 50%