Clinical Operations Team Lead

EXCELSIOR ORTHOPAEDICS; Town of Amherst (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in New York is seeking a Clinical Operations Team Lead to oversee clinical activities and ensure high-quality patient care. This role involves managing clinical staff, coordinating patient flow, and ensuring compliance with regulations. The ideal candidate will have a strong background in healthcare management and a commitment to patient-centered care.

Benefits

Health insurance with employer contribution

Dental insurance

Vision insurance

401(k) with company contribution

Profit sharing

Paid time off

Flexible schedules

Professional development

Qualifications

• Minimum five years medical office experience required.
• LPN or RN license required.

Responsibilities

• Coordinate and supervise clinical team members.
• Monitor performance and conduct evaluations.
• Ensure compliance with regulations.

Skills

Supervisory experience

Management experience

Communication

Education

Associates Degree in health-related field

Bachelors degree

Job description

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Job Summary

The clinical lead is responsible for coordinating and overseeing the activities of the clinic and clinical team members to ensure compassionate, effective, and efficient delivery of clinical care for patients.

Duties And Responsibilities

1. Coordinate and supervise the activities of clinical team members engaged in clinical care for patients under the supervision of a Physician or provider for the diagnosis, treatment and prevention of disease.
2. Organize and assign duties and tasks to clinical team members.
3. Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely; monitor and control overtime.
4. Evaluate performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days, and annually as needed.
5. Assist with interviews; conduct orientation and training on clinical policies and procedures.
6. Identify and recommend solutions to clinical team member and office issues or problems.
7. Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
8. Implement or recommend disciplinary action as needed in conjunction with Operations Manager and Human Resources department; document all disciplinary action.
9. Ensure clinical equipment remains in operating condition.
10. Ensure clinical policies and procedures comply with current state and federal regulations; identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy, and cost efficiency; make decisions based on policies and procedures.
11. Assist medical assistants, nurses, and providers with maintaining patient flow to ensure patients are seen efficiently.
12. Assist medical assistants, nurses, and providers as needed by returning patient calls and completing provider orders such as medication refills, scheduling referral and/or specialist appointments, completing laboratory forms, and performing other tests as required.
13. Attend clinical meetings and relay pertinent information to the clinical team in a timely fashion.
14. Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.

Requirements And Qualification

1. Minimum Associates Degree in health-related field, Bachelors degree preferred.
2. Minimum five (5) years medical office experience required.
3. Supervisory or management experience preferred.
4. LPN or RN license required.
5. Other related certifications and licenses will be considered (i.e. Certified ATC, RT(R), MLT, CPhT).

Physical Demands

1. CPR/First Aid/AED certified.
2. Frequent sitting, standing, walking, grasping, carrying, and speaking.
3. Occasional reaching, bending, and stooping.
4. Lifting, carrying, pushing, and pulling up to 50 pounds--with assistance if needed.
5. May need to lift or turn patients who are disabled--with assistance if needed.
6. Frequent use of computer, keyboard, copy and fax machine, and phone.

Benefits

We offer a comprehensive benefits package that includes health (with employer contribution), dental, and vision insurance, employer paid base life, and other voluntary benefits. Time off benefits include paid CTO and seven paid holidays, plus a floating holiday after one year of service. Retirement benefits include a 401(k) with company contribution and profit sharing after one year of service. Qualified team members become eligible for medical benefits on the 1st of the month following hire, and retirement benefits after 90 days. Additional perks include professional development, flexible schedules, wellness incentives, and a community-focused culture.

Who We Are

Excelsior Orthopaedics is a multi-specialty orthopedic practice providing comprehensive care since 2002, with multiple locations and a free-standing ambulatory surgery center. Our mission is to transform patients' lives by restoring function and enhancing quality of life through innovative, patient-centered care.