Clinical Operations Supervisor - Patient Experience

Ochsner Health; Covington (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Ochsner Health in Covington, Louisiana, is looking for a Supervisor to lead daily operations in its appointment desk department. The ideal candidate should have a minimum of 3 years in healthcare or clinical roles, along with leadership experience. This role includes training staff, managing performance metrics, and enhancing patient service delivery.

Applicants should possess strong communication skills, computer proficiency, and the ability to adapt to various patient needs. A flexible schedule is required, with a commitment to fostering an efficient and supportive work environment.

Qualifications

• 3 years of healthcare/clinical experience with leadership or supervisory experience required.

Responsibilities

• Supervise, train, and develop department staff.
• Monitor operational procedures and performance management information.
• Handle patient complaints and requests promptly.

Skills

Computer proficiency

Effective communication

Judgment and conflict resolution

Delegation skills

Flexible scheduling

Education

High School diploma or equivalent

Bachelor’s degree

Job description

Ochsner Health in Covington, Louisiana, is looking for a Supervisor to lead daily operations in its appointment desk department. The ideal candidate should have a minimum of 3 years in healthcare or clinical roles, along with leadership experience. This role includes training staff, managing performance metrics, and enhancing patient service delivery.

Applicants should possess strong communication skills, computer proficiency, and the ability to adapt to various patient needs. A flexible schedule is required, with a commitment to fostering an efficient and supportive work environment.