Supervisor, Clinical Services - Oncology Services

Stryker Corporation; Covington (LA); On-site; Confidential; Full time

Job summary

Ochsner Health in Covington, LA, seeks a supervisor to manage daily operations of the department’s appointment desks and lead a team of staff. The role includes planning staffing, enforcing policies, and driving improvements to efficiency and patient satisfaction.

You’ll supervise and train staff, monitor performance, and ensure controls before introducing new processes, while maintaining strong customer service and safety standards in a healthcare setting.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication and ability to present information clearly to varied audiences.
• Ability to demonstrate excellent judgment and conflict resolution skills.
• Strong delegation skills.
• Ability to work a flexible schedule (e.g. 24/7, weekends, holidays, on‑call).

Responsibilities

• Works closely with clinical colleagues, physicians, and coordinator to continually assess and improve operational procedures of the unit.
• Supervises, trains and develops department staff.
• Monitors performance using available information to assess team and individual results.
• Ensures internal controls, backups, and policy guidelines are communicated to leaders before new processes are implemented.
• Develops unit-specific systems to promote patient courtesy and responsive service delivery.
• Supervises and resolves patient complaints and requests promptly and courteously.
• Adapts interactions to the patient population and seeks appropriate permissions and clear communication.
• Performs other related duties as required.

Skills

Computer proficiency

Verbal and written communication

Judgment and problem solving

Delegation skills

Flexible schedule

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job leads and supervises the daily operations of all personnel and processes within the department's appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. Supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. Supervises and leads his/her respective team unit according to the organization's values and expectations.

Education

• Required - High School diploma or equivalent.
• Preferred - Bachelor's degree.

Work Experience

• Required - 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to demonstrate excellent judgment in performing duties and conflict resolution skills.
• Strong delegation skills.
• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Job Duties

• Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the unit.
• Supervises, trains and develops department staff.
• Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.
• Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.
• Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.
• Supervises and resolves patient complaints and requests for service immediately and courteously.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.