Clinic Operations Leader

Ochsner Health; Lafayette (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Ochsner Health in Lafayette, LA, seeks a dedicated supervisor to lead the department’s appointment desk operations and staff development. You will supervise, train, and monitor performance, ensuring efficient processes and high patient satisfaction in a fast-paced healthcare setting.

The role requires 3 years of related healthcare leadership experience, strong communication skills, and a commitment to patient-centered service.

Qualifications

• High School diploma or equivalent required.
• 3 years of healthcare/clinical leadership or supervisory experience.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise department staff and daily operations of appointment desks.
• Plan, organize, and develop staff; ensure policy compliance.
• Monitor performance and implement process improvements.
• Maintain patient satisfaction and service quality with timely responses.
• Communicate policies and back-up plans to leaders to minimize risk.
• Maintain patient privacy and adapt service delivery to patient needs.

Skills

Communication skills

Delegation

Leadership

Project management

Computer skills

Flexibility

Education

High School diploma

Bachelor's degree preferred

Tools

EHR systems

Job description

Ochsner Health in Lafayette, LA, seeks a dedicated supervisor to lead the department’s appointment desk operations and staff development. You will supervise, train, and monitor performance, ensuring efficient processes and high patient satisfaction in a fast-paced healthcare setting.

The role requires 3 years of related healthcare leadership experience, strong communication skills, and a commitment to patient-centered service.