Clinical Operations Specialist - RN

Hone Health; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

An innovative online medical clinic seeks a Clinical Operations Specialist (RN) to enhance patient care in a remote-first environment. This role involves managing patient communications, collaborating with clinical teams, and ensuring timely resolutions to medical inquiries. Ideal candidates are licensed nurses with a passion for women's health and a knack for multitasking in a dynamic setting. Join a forward-thinking company dedicated to transforming healthcare and empowering individuals to live healthier, longer lives. Embrace the opportunity to grow in a supportive and collaborative atmosphere where your contributions truly matter.

Benefits

Health insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Uncapped time off

Technology budget

Company-sponsored activities

Qualifications

• Must be a licensed nurse with strong preference in Women’s care.
• 2+ years experience in a healthcare setting, ideally telemedicine.

Responsibilities

• Manage communications between patients and doctors.
• Support physicians to resolve patient care issues promptly.

Skills

Multitasking

Creative problem-solving

Effective communication

Attention to detail

Education

Registered Nurse License

Experience in Women's care

Tools

Gmail

Google Docs

Google Sheets

Google Meet

Job description

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Execute Relentlessly
• Communicate Constructively
• Collaborate Generously
• Turn Obstacles Into Opportunity
• Give With Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

The Role

Hone is looking for a Clinical Operations Specialist (RN) to join our team. As someone with a clinical background, you are responsible for supporting doctors and their patients with their medical care. We are a fast growing company and currently seeking a nurse for our Women’s Optimization care. You will review, triage, and escalate physician and patient issues in collaboration with the customer service, clinical, and operations teams so that patients have the best experience with Hone. You must thrive in a fast-paced environment that requires excelling in an unstructured setting and using clinical judgment to make decisions.

Primary Responsibilities

Key responsibilities for this role include (but are not limited to) the following:

• Manage communications between patients and doctors and associated documentation as required, e.g. FSA-related letters, medical referrals, etc.
• Work with the clinical and operations team to make sure the patient receives fast resolution to any concerns.
• Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician requirements/tasks supporting their treatment
• Provide clinical feedback in response to patient inquiries involving medication, lab, side effects, and anything clinically related in collaboration with clinical operations
• Support physicians to ensure any patient care issues are resolved in a timely manner.
• Follow established protocols and processes, with an eye towards improving operational processes to provide the best patient experience.
• Be willing to take on additional clinical projects or responsibilities when necessary.

Qualifications

In order to qualify for this role, candidates must meet the following criteria:

• Licensed nurse - strong preference in Women’s care/hormone experience (compact state license preferred)
• Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality
• Comfortable in a fast-paced, frequently changing environment
• Creative problem-solving skills with a results-driven mindset
• Can quickly learn new technology systems and communication tools
• Ability to work autonomously and collaboratively
• 2+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment.
• Very comfortable using common technology platforms (e.g. Gmail, Google Docs, Google Sheets, Google Meet)
• Effective and compassionate communicator (written and verbal)
• Must be a self-starter who looks for opportunities for improvement regularly

Compensation Range

$60,000-$70,000 annually

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• We follow federal holidays and have uncapped time off
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• A focus on company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products

These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

Degree * Select...

LinkedIn Profile

What is your state of residence within the United States? *

Select...

Are you comfortable working in a remote setting?

Level of education *

Indicate your highest level of education completed.

Why Hone? *

Tell us what you know about what we do and how that aligns with your career path.

Why this role? *

Tell us why you think your skills and experience are a great fit for this particular role, and why you're excited about it. What about the job description resonated with you?

Is there any information about your compensation and benefits history or expectations that you think are important for us to know as we consider you for this role? If you'd rather talk about this in an interview setting, just note that for us.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Hone Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.