Clinical Operations Representative

Tenet Healthcare; Palm Springs (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Education opportunities

HSAs & FSAs

Employee discounts

Job summary

Desert Regional Medical Center in Palm Springs, CA, seeks a Clinical Operations Representative (COR) to coordinate nursing staffing, admissions and transfers across the facility using Cerner, PBAR, RightBed, and the ADT system. You’ll help assign rooms, communicate with departments, and support the Transfer Center and House Supervisors.

The COR role requires strong scheduling, documentation, and patient data handling skills, with day and night shifts and a professional, patient‑focused approach.

Qualifications

• Required: High school diploma or GED
• Required: Computer experience—ability to work in multiple systems concurrently
• Required: Excellent communication skills—written and verbal
• Required: Demonstrated ability to present self in positive and professional manner
• Required: Prioritization and organizational skills
• Required: Ability to read and understand written English
• Required: Ability to communicate orally and in writing
• Required: Ability to communicate with others via telephone
• Required: Ability to complete detailed work and complex scheduling requirements with minimal errors
• Required: Availability for both day and night shifts
• Preferred: 1–3 years hospital staffing/Cerner/ADT experience
• Preferred: Proficiency in Microsoft Office

Responsibilities

• Allocate personnel with supervisor consultation based on unit need
• Obtain daily staff requests
• Coordinate staffing to meet organizational requirements
• Monitor overtime and attendance
• Audit staff files for accuracy
• Maintain schedules and scheduling accuracy
• Verify payroll accuracy
• Process vacation requests
• Monitor staff qualifications and expertise
• Resolve scheduling conflicts
• Schedule new hire/contract staff orientations
• Maintain mandatory education tracking
• Maintain daily staffing reports
• Assist mortuary staff with information regarding deceased patients
• Coordinate with Transfer Center Coordinators and House Supervisors
• Assist in maintaining files

Skills

High school diploma or GED

Computer experience

Communication skills

Professional demeanor

Prioritization

English literacy

Oral and written communication

Telephone communication

Attention to detail

Day and night shift availability

Education

High school diploma or GED

Tools

Cerner

PBAR

RightBed

Hospital ADT system

Job description

Overview

Embark on a rewarding career with Desert Regional Medical Center hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Shift: Days

Hours: 7am-7:30pm

Job Type: Full Time

The Clinical Operations Representative (COR) facilitates the daily allocation of nursing personnel, utilizing general staffing guidelines (as approved by Nursing Directors) and knowledge of personnel’s skill level. The position coordinates additional activities centrally located in the Nursing Office and promotes and maintains a professional image through contact with the public. The COR will also facilitate patient admissions and transfers throughout the facility working in Cerner, PBAR, Right Bed and the Hospital ADT system. They will assist in applying the appropriate room accommodation codes, and communicate any problems immediately to the Transfer Center Coordinator or House Supervisor. Access to all Patient Health Information is for treatment purposes only.

Responsibilities

Staffing:

• Allocates personnel with House Supervisor consultation based on unit need, staffing guidelines, and union contracts.
• Obtains daily staff requests
• Coordinates staffing to meet organization’s requirements
• Monitors overtime accumulation and tracks attendance
• Conducts compliance audits on files of float pool and all contract staff to assure accuracy
• Maintains schedules and schedule accuracy
• Verifies payroll accuracy
• Processes employee vacation requests after they have been approved
• Monitors and maintains information on staff qualifications and areas of expertise
• Problem solves scheduling conflicts
• Schedules orientation of new hires/contract staff
• Maintains tracking of mandatory education
• Maintains daily staffing reports and updates OptiLink
• Assist mortuary personnel and families with information regarding deceased patients
• Other duties as directed by Transfer Center Coordinators, Staffing Office Manager and/or House Supervisors
• Assist in maintaining files
  

One Call:

• Receive calls for admits and gathers demographic data
• Enter patient demographic information in to computer systems
• Assign hospital service codes, accommodation codes and bed assignments
• Notifies departments of admissions/transfers
• Updates FirstNet and RightBed assignments
• Edits cleaning priorities on RightBed
• Receives and modifies bed assignments (transfers, discharges)
• Updates admitting diagnosis/attending physician changes
• Performing a daily census reconciliation to make sure codes are correct and
• Presence/absence of patients are verified
• Coordinate with EVS to expedite patient admissions/transfer

Qualifications

Required:

• High school diploma or GED
• Computer experience- ability to work in multiple systems concurrently
• Excellent communication skills – written and verbal
• Demonstrated ability to present self in positive and professional manner
• Prioritization and organizational skills
• Ability to read and understand written English.
• Ability to communicate orally and in writing
• Ability to communicate with others via telephone
• Ability to complete detailed work and complex scheduling requirements with minimal errors
• Must be available for both day and night shifts

Preferred:

• 1-3 years working in hospital setting with staffing/Cerner/ADT experience
• Working knowledge of Microsoft Office applications

#LI-DH1

Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

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