Clinical Operations & Office Coordinator

Graham Personnel Services; Greensboro (NC); On-site; USD 28,000 - 30,000; Full time

Job summary

Graham Personnel Services is seeking a motivated Clinical Operations & Office Coordinator in Greensboro, NC to manage day-to-day office operations and interact directly with clients. The role includes initial 90-day training on clinical testing procedures, compliance, systems, and services, expanding responsibilities for client accounts and business relationships as training progresses.

Responsibilities include coordinating office operations, collecting specimens after training, maintaining

Qualifications

• High motivation and willingness to take ownership of responsibilities.
• Strong organizational skills and attention to detail.
• Professional communication and customer service skills.
• Comfortable working directly with business clients.
• Able to learn detailed procedures and compliance requirements.
• Willing to handle confidential information and work independently.

Responsibilities

• Assist with day-to-day operations of the clinical testing office.
• Perform specimen collections after training and certification as needed.
• Complete chain-of-custody paperwork and prepare specimens for shipment.
• Learn and follow DOT and other workplace testing requirements.
• Maintain an organized, clean, fully stocked testing facility.
• Coordinate scheduled and occasional after-hours testing needs.
• Assist with mobile/on-site testing at client locations.
• Maintain accurate client files, contacts, pricing, and testing requirements.

Skills

Organizational skills

Professional communication

Customer service

Attention to detail

Independent worker

After-hours availability

Ownership

Job description

Clinical Operations & Office Coordinator

Pay: $20.00–$22.00 per hour

Schedule: Monday–Friday, approximately 8:30 AM–5:00 PM, with some occasional after-hours availability as needed

Position Overview

We are seeking a motivated and dependable Clinical Operations & Office Coordinator to join a small, fast-paced office. This is a hands-on position for someone who enjoys variety and is comfortable taking ownership of day-to-day office operations while also working directly with clients.

The person in this role will receive extensive training during the first 90 days on clinical testing procedures, compliance requirements, systems, and services. As training is completed, the position will expand to include more responsibility for client accounts, office operations, and business relationships.

Responsibilities

• Assist with day-to-day operations of the clinical testing office
• Perform drug, alcohol, and DNA specimen collections after training and certification
• Complete chain-of-custody paperwork and prepare specimens for laboratory shipment
• Learn and follow DOT and other workplace testing requirements
• Maintain an organized, clean, fully stocked testing facility
• Help coordinate scheduled and occasional after-hours testing needs
• Assist with mobile/on-site testing at client locations
• Maintain accurate client files, contacts, pricing, and testing requirements
• Communicate directly with corporate clients and HR contacts
• Help coordinate client testing programs and reporting needs
• Build strong relationships with existing business accounts
• Identify opportunities to provide additional services to current clients
• Assist with office technology, clinic software, laboratory portals, and communication systems

What We're Looking For

• Highly motivated and willing to take ownership of responsibilities
• Strong organizational skills and attention to detail
• Professional communication and customer service skills
• Comfortable working directly with business clients
• Able to learn detailed procedures and compliance requirements
• Comfortable handling confidential and sensitive information
• Able to work independently in a small-office environment
• Willing to assist with occasional scheduled or last-minute after-hours needs
• Comfortable taking on additional responsibility as training progresses

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