Clinical Operations Nurse

Delta System & Software, Inc.; Santa Ana (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

The Clinical Operations Nurse at Delta System & Software, Inc. will support the Chief Medical Officer and oversee daily clinical operations for our MedSpa practice in Santa Ana, CA.

This role blends hands-on nursing with operational leadership to ensure exceptional patient care and strict regulatory compliance. The ideal candidate is a licensed RN with experience in aesthetic medicine, cosmetic procedures, and clinical operations management, capable of improving workflows and guiding a

Qualifications

• Licensed RN in California.
• Experience in aesthetic medicine and cosmetic procedures.
• Experience in clinical operations management.
• Strong organizational and communication skills.

Responsibilities

• Oversee daily clinical operations to ensure efficient patient flow and high-quality care.
• Coordinate provider schedules, treatment room utilization, and staffing coverage.
• Monitor clinical productivity, patient throughput, and operational metrics.
• Develop and implement workflow improvements to boost efficiency and patient satisfaction.
• Assist in launching new treatments, services, and clinical programs.
• Act as operational support to the Chief Medical Officer and coordinate schedules.
• Assist with development and implementation of clinical protocols and standing orders.
• Conduct routine chart audits and ensure documentation accuracy.
• Coordinate credentialing, licensing, certifications, and CE tracking.
• Maintain clinical policies, procedures, and compliance with regulations.
• Assist with onboarding and training of clinical staff.
• Manage medical and aesthetic inventory and vendor coordination.
• Support patient education and post-treatment care communications.
• Address patient questions and escalate concerns as needed.

Skills

Licensed RN

Aesthetic medicine experience

Clinical operations management

Regulatory compliance

Staff coordination

Job description

We are seeking an experienced and highly organized Clinical Operations Nurse to support the Chief Medical Officer and oversee the daily clinical operations of a growing MedSpa practice. This role combines hands-on nursing expertise, operational management, regulatory compliance, and clinical program coordination. The Clinical Operations Nurse serves as a key liaison between providers, patients, clinical staff, and administrative teams to ensure exceptional patient care, operational excellence, and adherence to all regulatory and safety standards.

The ideal candidate is a licensed Registered Nurse with experience in aesthetic medicine, cosmetic procedures, wellness services, and clinical operations management.

Clinical Operations Management

• Oversee daily clinical operations to ensure efficient patient flow and exceptional patient experiences.
• Coordinate provider schedules, treatment room utilization, and staffing coverage.
• Monitor clinical productivity, patient throughput, and operational metrics.
• Develop and implement workflow improvements to enhance efficiency and patient satisfaction.
• Assist in launching new treatments, services, and clinical programs.

Chief Medical Officer Support

• Act as the primary operational support partner to the CMO.
• Support implementation of the CMO's clinical policies and medical standards while recognizing that medical judgment, approval of clinical protocols, and physician-level clinical decisions remain under the authority of the CMO or other appropriately authorized physician.
• Coordinate physician, nurse practitioner, and nursing schedules.
• Assist with the development and implementation of clinical protocols, treatment guidelines, standing orders, and quality initiatives as approved by the CMO or other appropriately authorized physician.
• Prepare reports, documentation, and presentations for leadership meetings.
• Track and coordinate provider credentialing, professional licensing, required certifications, continuing education, and expiration dates, and notify the CMO and appropriate administrative personnel of deficiencies or upcoming expirations.
• Assist with vendor evaluations, clinical product reviews, and treatment program development.

Clinical Oversight & Patient Care

• Perform nursing assessments and patient consultations as permitted by state regulations.
• Support aesthetic procedures including injectables, laser treatments, wellness therapies, and regenerative medicine services.
• Provide patient education regarding treatment plans, pre-treatment preparation, and post-procedure care.
• Respond to patient questions and escalated clinical concerns.
• Conduct follow-up communications and monitor patient outcomes.

Quality Assurance & Compliance

• Support and monitor clinical compliance with applicable nursing regulations, OSHA requirements, HIPAA policies, infection-control standards, Medical Board requirements, and other applicable clinical policies, and promptly elevate identified deficiencies or potential compliance concerns to the CMO and/or designated compliance personnel.
• Monitor clinical staff adherence to applicable scope-of-practice requirements, approved clinical protocols, standing orders, and supervision requirements, and elevate identified concerns to the CMO.
• Maintain and update clinical policies and procedures.
• Conduct routine chart audits and quality reviews.
• Monitor documentation accuracy and treatment consent compliance.
• Investigate and report clinical incidents, adverse events, and patient complaints.
• Promptly elevate significant adverse events, unexpected clinical outcomes, medication errors, patient safety concerns, scope-of-practice concerns, regulatory issues, and material deviations from approved clinical protocols to the CMO.
• Ensure all required staff training and compliance documentation remain current.
• Assist with onboarding and training of clinical staff.
• Coach employees on treatment protocols, patient service standards, and clinical best practices consistent with CMO-approved protocols and applicable scope-of-practice requirements.
• Coordinate competency assessments and annual clinical skills reviews.
• Support a culture of safety, professionalism, and continuous improvement.
• Manage medical and aesthetic inventory levels.
• Monitor product usage, waste, and supply expenditures.
• Coordinate with pharmaceutical, device, and skincare vendors.
• Ensure proper storage, handling, and documentation of medications and medical supplies.

Patient Experience Management

• Review patient feedback and implement service improvements.
• Resolve escalated patient concerns in a professional and timely manner.
• Develop patient education materials and treatment resources.
• Support retention initiatives and continuity-of-care programs.