Clinical Operations Manager — Multi-Site Care

Essen Medical Associates; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Essen Health care is hiring a Clinical Assistant Manager to oversee the Clinical Assistant team across multiple nursing home facilities. You will monitor performance, support Leads and CAs, and drive efficiency while maintaining provider productivity.

The role requires leadership in a fast-paced environment and close collaboration with credentialing, compliance, and training teams. The ideal candidate will have a Bachelor’s Degree (Medical School preferred), strong communication, and extensive

Qualifications

• Bachelor’s Degree required.
• Medical School Degree preferred.
• Excellent communication skills.
• Confidence when speaking to clinicians and business leaders.
• Computer literate (Excel, Word, Outlook, Teams).
• Strong organizational skills to give team direction.
• Knowledge of care provided in Nursing Homes.
• Aware of and complies with E&M Guidelines for Nursing Home Care.
• Able to navigate various EHR systems.
• RN strongly preferred.

Responsibilities

• Oversee the CA Supervisor and provide leadership to the broader CA structure, including Leads and Clinical Assistants across assigned sites.
• Monitor team performance and alignment with facility-specific and organizational goals.
• Facilitate onsite staff to obtain consents and perform admin tasks requiring presence in the facility.
• Review provider productivity metrics and collaborate on strategies to improve efficiency.
• Maintain performance trackers for CAs and Providers who receive support.
• Conduct in-service education and coaching for CAs with documentation or performance issues.
• Support staffing optimization by ensuring appropriate coverage across sites.
• Delegate or manage operational tasks related to new initiatives and high-priority projects.
• Partner with leadership, providers, and support departments to ensure operational alignment.
• Identify process gaps, escalate challenges, and propose improvements.

Skills

Excellent communication

Confidence in clinical conversations

MS Office proficiency

Organizational skills

Education

Bachelor’s Degree

Medical School Degree

Tools

Excel

Word

Outlook

Teams

EHR systems

Job description

Essen Health care is hiring a Clinical Assistant Manager to oversee the Clinical Assistant team across multiple nursing home facilities. You will monitor performance, support Leads and CAs, and drive efficiency while maintaining provider productivity.

The role requires leadership in a fast-paced environment and close collaboration with credentialing, compliance, and training teams. The ideal candidate will have a Bachelor’s Degree (Medical School preferred), strong communication, and extensive