Clinical Operations Manager

EyeSouth Partners; Valdosta (GA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

HSA/FSA

Telemedicine

Generous PTO

Employee discounts

Job summary

EyeSouth Partners is seeking a Clinical Operations Manager to lead and support operations across multiple locations in Valdosta and surrounding areas. The role focuses on improving patient flow, efficiency, and satisfaction while supporting financial and mission goals. Strong leadership, COA certification, and Nextech/ICP experience are preferred, with a collaborative, compliant approach to team development and scheduling.

Qualifications

• Minimum five years’ experience leading ophthalmic operations or equivalent.
• Current iJCAHPO COA certification required; COT or higher preferred.
• Experience with ophthalmic procedures, testing, and clinical workflows.

Responsibilities

• Manage day-to-day clinical operations across assigned locations; optimize patient flow and exam components.
• Oversee scheduling, staffing, training, and performance evaluations; ensure compliance with regulations.
• Maintain inventory, vendor relationships, and procurement; coordinate with clinical training teams.

Skills

Leadership

Communication

Education

High School Diploma or equivalent

Tools

Nextech/ICP

iJCAHPO COA certification

Job description

South Georgia North Florida Eye Partners offers a variety of eye care services, including detection and medical treatment of eye diseases and injuries, advanced procedures such as LASIK and cataract surgeries, and on‑site optical shop services. The practice has several locations in Valdosta, Tifton, Douglas, Madison, and Moultrie.

We are looking for a Clinical Operations Manager to manage, lead, and support the operations of assigned practice locations. In conjunction with the Practice Administrator and/or Assistant Administrator, the manager will enhance operational efficiencies, improve patient satisfaction, and support the practice’s financial and mission goals.

Responsibilities

• Manage day‑to‑day clinical operations, including patient flow, diagnostic testing, and technician exam components.
• Assist with clinical tasks such as history taking, visual acuity, confrontation visual fields, extra‑ocular motility assessment, pupil assessment, intra‑ocular pressure measurement, refraction, diagnostic imaging (OCT, ultrasound, A‑scan biometry, visual field, pachymetry, topography, dry eye testing, fundus photography), and supplemental testing (Amsler grid, color vision, stereopsis, exophthalmometry, BAT, PAM).
• Perform minor procedure assistance and maintain sterilization standards for instruments.
• Accurately document and code all exam types, consults, and surgical procedures.
• Pharmacology: identify and assist with prescribing and/or administration of oral and intra‑ocular medications, understanding purpose, action, and side effects.
• Support timely completion of all clinical administrative duties, including prescription refills, patient messages, and documentation audits.
• Maintain communication with the clinical training team regarding technicians in training.
• Comply with all practice procedures, protocols, and State and Federal regulations.
• Oversee direct reports: hire, train, develop, support, evaluate performance, and manage termination in coordination with Human Resources.
• Maintain inventory, track PAR levels, and order supplies via D365; complete monthly inventory counts and report procurement concerns.
• Lead daily team huddles, monthly meetings, and the daily/weekly staff scheduling process, coordinating last‑minute schedule changes.
• Collaborate with physicians to develop schedule templates and communicate changes to clinical and contact center teams.
• Respond to patient relations inquiries and resolve complaints.
• Develop and train staff on clinical standard operating procedures and new policies.
• Report potential or suspected errors to the Compliance Officer.
• Contribute to team tasks or projects as needed.
• Maintain a positive, cooperative, self‑motivated, courteous, and professional attitude.
• Coach and mentor team members to foster continuous learning and professional growth.
• Manage relationships with third‑party retail and equipment vendors; schedule maintenance to keep equipment operational.

Qualifications

• High School Diploma or equivalent.
• Minimum five (5) years’ experience as a leader in an ophthalmic environment is preferred.
• Knowledge of ophthalmic skills, concepts, and a basic overview of ophthalmic diseases.
• Current iJCAHPO COA certification required; COT or higher preferred.
• Experience with Nextech/ICP strongly preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced clinical environment and independently with little oversight.

Benefits

• Medical, Dental, Vision, 401(k) with match, HSA/FSA, Telemedicine, Generous PTO.
• Employee Discounts and Perks.
• Employee Assistance Program.
• Group Life/AD&D, Short‑Term and Long‑Term Disability Insurance.

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.