Clinical Operations Lead: Medical Assistant

massgeneralbrigham; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Brigham and Women’s Hospital, Inc. in Boston, MA seeks an experienced administrative support professional to assist nursing staff and the healthcare team, ensuring efficient daily operations and a positive patient experience.

Clinical assistance is provided as needed within training and competency. Preferred candidates have phlebotomy experience and competency in blood collection, strong organizational and communication skills, and familiarity with electronic medical records.

Qualifications

• Previous experience providing administrative support in healthcare or clinical settings.
• Phlebotomy experience strongly preferred.
• Experience working with nurses, physicians, nurse practitioners, or other healthcare providers.
• Medical Assistant training or relevant clinical training preferred.
• Strong organizational, verbal, and written communication, and customer service skills.
• Ability to work independently while collaborating with clinical teams.
• Familiarity with electronic medical records.

Responsibilities

• Provide high-level administrative and operational support to nursing staff, coordinating daily activities and departmental workflow.
• Assist nursing staff with scheduling, patient communications, documentation, and interdepartmental coordination.
• Serve as a resource to junior Medical Assistants and onboarding activities.
• Act as a liaison between nursing staff, providers, patients, and departments to ensure timely communication and resolution of patient-related concerns.
• Perform general office duties including answering phones, correspondence, forms, and record-keeping.
• Support patient flow and rooming as needed, including preparation of examination rooms and equipment.
• When clinical support is needed, document patient information in the medical record.
• Provide patient education and reinforce provider instructions.
• Perform phlebotomy and collect specimens when trained and competent; prior phlebotomy experience preferred.
• Maintain inventory of immunizations and monitor expirations; administer immunizations when certified.
• Support quality and safety initiatives and uphold infection control practices.
• Maintain a professional, patient-centered approach in interactions with patients and families.

Skills

Administrative support

Communication

Customer service

Phlebotomy

Education

Medical Assistant training

Job description

The Brigham and Women’s Hospital, Inc. in Boston, MA seeks an experienced administrative support professional to assist nursing staff and the healthcare team, ensuring efficient daily operations and a positive patient experience.

Clinical assistance is provided as needed within training and competency. Preferred candidates have phlebotomy experience and competency in blood collection, strong organizational and communication skills, and familiarity with electronic medical records.