Clinical Operations Lead: Documentation & Compliance

Eden Health International; Albuquerque (NM); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Remote/hybrid schedule

Health benefits

Equity

Job summary

Eden Pharmacy in Albuquerque, NM is seeking a Clinical Operations Manager to own the documentation workflow for monographs, Certificates of Analysis, dosing protocols, and prescribing guidelines. This is a remote/hybrid role where you’ll manage version control and collaborate with medical, pharmacy, and compliance teams to keep data accurate and audit-ready.

You will drive cross-functional projects, support regulatory audits, and stand up repeatable workflows for protocol updates.

Qualifications

• Bachelor's degree in a related field required.
• 3-7 years in healthcare operations, clinical documentation, or pharmacy support.
• Familiarity with clinical terminology, medication protocols, and health system workflows.
• Self-starter who can own projects independently in Google Workspace, Notion, Airtable, or similar.

Responsibilities

• Own the centralized repository for monographs, C of A reports, dosing protocols, and physician SOPs, with version control and change logs.
• Serve as the primary point of contact between medical partners, pharmacy partners, and internal telehealth ops.
• Partner with Medical, Pharmacy, and Compliance to standardize new protocols and clinical updates.
• Bridge Medical Ops, Pharmacy Ops, and external partners to keep clinical alignment across Google Drive, Notion, or Airtable.
• Own recurring workflows — protocol updates and document rollouts — end to end with minimal supervision.
• Support new-product launches from a documentation standpoint and close execution gaps.

Skills

Healthcare operations experience

Clinical documentation

Medical terminology

Self-starter

Google Workspace

Notion

Airtable

Education

Bachelor's degree in a related field

Tools

Google Workspace

Notion

Airtable

Job description

Eden Pharmacy in Albuquerque, NM is seeking a Clinical Operations Manager to own the documentation workflow for monographs, Certificates of Analysis, dosing protocols, and prescribing guidelines. This is a remote/hybrid role where you’ll manage version control and collaborate with medical, pharmacy, and compliance teams to keep data accurate and audit-ready.

You will drive cross-functional projects, support regulatory audits, and stand up repeatable workflows for protocol updates.