Clinical Operations Manager

EDEN; Albuquerque (NM); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible remote/hybrid schedule

Job summary

Eden Pharmacy in Albuquerque, NM seeks an Operational leader to manage clinical documentation and systems, ensuring accuracy, version control, and audit readiness across monographs, C of A reports, dosing protocols, and SOPs.

You will partner with Medical, Pharmacy, and Compliance to standardize updates, drive end-to-end workflows, and support new product launches from a documentation perspective in a regulated environment.

Qualifications

• Bachelor's degree in a related field is required or equivalent.
• 3–7 years in healthcare operations, clinical documentation, or pharmacy support.
• Familiarity with clinical terminology, medication protocols, and health system workflows.

Responsibilities

• Own the centralized repository for monographs, C of A reports, dosing protocols, and physician SOPs with version control.
• Coordinate with Medical, Pharmacy, and Compliance to standardize new protocols and updates.
• Lead end-to-end workflows for protocol updates and document rollouts with minimal supervision.

Skills

Clinical documentation

Project management

Regulatory awareness

Education

Bachelor's degree in Public Health/Biology/Nursing/Chemistry/Health Sciences

Tools

Google Workspace

Notion

Airtable

Job description

Clinical Operations ManagerEden Pharmacy · Albuquerque, NM (Remote / Hybrid)REPORTS TOVP of Operations & Supply ChainTYPEFull-TimeLOCATIONRemote / HybridCOMP RANGE$65,000–$110,000 base + equityWho We AreEden is tackling America's metabolic health crisis — 80 million Americans affected, $600 billion in annual medical costs — with safe, science-backed treatment and a goal-centric culture built on risk-taking, self-empowerment, and transparency.About the RoleYou'll be the operational anchor for all things clinical content — keeping monographs, Certificates of Analysis, dosing protocols, and prescribing guidelines accurate, centralized, and audit-ready. You'll own documentation workflows, version control, and cross-functional updates with internal teams and pharmacy partners. No pharmacist license required, but you'll need to be highly organized, clinically literate, and comfortable driving complex projects — like a new-product launch — independently in a regulated environment.Why this role matters: Our doctors and pharmacists depend on clear, current documentation to deliver safe care. You're the operational owner of that clarity, ensuring every downstream patient touchpoint is grounded in accurate clinical data.What You'll OwnClinical Documentation & SystemsOwn the centralized repository for monographs, C of A reports, dosing protocols, and physician SOPs, with version control and change logsServe as the primary point of contact between medical partners, pharmacy partners, and internal telehealth opsPartner with Medical, Pharmacy, and Compliance to standardize new protocols and clinical updatesCross-Functional Coordination & Project ManagementBridge Medical Ops, Pharmacy Ops, and external partners to keep clinical alignment current across Google Drive, Notion, or AirtableOwn recurring workflows — protocol updates, document rollouts — end to end, with minimal supervisionSupport new-product launches from a documentation standpoint and close execution gaps before they create riskCompliance & Audit SupportPrepare documentation for internal QA and external regulatory auditsCoordinate with Legal, Compliance, and Regulatory whenever updates are requiredSuccess MetricsDocumentation Currency: 100% of active clinical documents on current version with logged historyAudit Readiness: full documentation package assembled within 48 hours of any requestTurnaround: protocol updates completed within SLA, no missed stakeholder follow-upsWhat You BringRequiredBachelor's degree in a related field (Public Health, Biology, Nursing, Chemistry, Health Sciences)3–7 years in healthcare operations, clinical documentation, or pharmacy supportFamiliarity with clinical terminology, medication protocols, and health system workflowsSelf-starter, comfortable owning projects independently in Google Workspace, Notion, Airtable, or similarPreferredTelehealth or pharmacy-ops experience; exposure to GLP-1s, metabolic health, or compoundingEMR implementation experience; background in 503A/503B compoundingFamiliarity with FDA, NABP, or medical-legal review processesFirst 90 DaysAudit the current documentation landscape for version-control gaps and build relationships with Medical, Pharmacy, and ComplianceOwn the centralized repository end to end and run one full audit-readiness pass with no critical gapsStand up a repeatable workflow for protocol updates and support at least one product launchCompensation & BenefitsThe expected annual base salary range for this role is $65,000–$110,000, plus equity, comprehensive health benefits, and a flexible remote/hybrid schedule. Eden benchmarks compensation to role, level, and geography, and final offers factor in experience, interview signal, and location.HousekeepingEden is an equal-opportunity employer. We welcome applicants of every age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, and veteran status — we believe a more diverse team builds better products and care.edenpharmacy.com | Eden is an equal-opportunity employer.