Clinical Operations Manager

Eden Health International; Albuquerque (NM); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Remote/hybrid schedule

Health benefits

Equity

Job summary

Eden Pharmacy in Albuquerque, NM is seeking a Clinical Operations Manager to own the documentation workflow for monographs, Certificates of Analysis, dosing protocols, and prescribing guidelines. This is a remote/hybrid role where you’ll manage version control and collaborate with medical, pharmacy, and compliance teams to keep data accurate and audit-ready.

You will drive cross-functional projects, support regulatory audits, and stand up repeatable workflows for protocol updates.

Qualifications

• Bachelor's degree in a related field required.
• 3-7 years in healthcare operations, clinical documentation, or pharmacy support.
• Familiarity with clinical terminology, medication protocols, and health system workflows.
• Self-starter who can own projects independently in Google Workspace, Notion, Airtable, or similar.

Responsibilities

• Own the centralized repository for monographs, C of A reports, dosing protocols, and physician SOPs, with version control and change logs.
• Serve as the primary point of contact between medical partners, pharmacy partners, and internal telehealth ops.
• Partner with Medical, Pharmacy, and Compliance to standardize new protocols and clinical updates.
• Bridge Medical Ops, Pharmacy Ops, and external partners to keep clinical alignment across Google Drive, Notion, or Airtable.
• Own recurring workflows — protocol updates and document rollouts — end to end with minimal supervision.
• Support new-product launches from a documentation standpoint and close execution gaps.

Skills

Healthcare operations experience

Clinical documentation

Medical terminology

Self-starter

Google Workspace

Notion

Airtable

Education

Bachelor's degree in a related field

Tools

Google Workspace

Notion

Airtable

Job description

Job Details

Job Location: Albuquerque, NM 87122

Position Type: Full Time

Salary Range: $65,000.00 - $110,000.00 Salary/year

Clinical Operations Manager

Eden Pharmacy · Albuquerque, NM (Remote / Hybrid)

Reports To: VP of Operations & Supply Chain

TYPE: Full-Time

LOCATION: Remote / Hybrid

COMP RANGE: $65,000-$110,000 base + equity

Who We Are

Eden is tackling America's metabolic health crisis — 80 million Americans affected, $600 billion in annual medical costs — with safe, science-backed treatment and a goal-centric culture built on risk-taking, self-empowerment, and transparency.

About the Role

You'll be the operational anchor for all things clinical content — keeping monographs, Certificates of Analysis, dosing protocols, and prescribing guidelines accurate, centralized, and audit-ready. You'll own documentation workflows, version control, and cross-functional updates with internal teams and pharmacy partners. No pharmacist license required, but you'll need to be highly organized, clinically literate, and comfortable driving complex projects — like a new-product launch — independently in a regulated environment.

Why this role matters:

Our doctors and pharmacists depend on clear, current documentation to deliver safe care. You're the operational owner of that clarity, ensuring every downstream patient touchpoint is grounded in accurate clinical data.

What You'll Own

Clinical Documentation & Systems

• Own the centralized repository for monographs, C of A reports, dosing protocols, and physician SOPs, with version control and change logs
• Serve as the primary point of contact between medical partners, pharmacy partners, and internal telehealth ops
• Partner with Medical, Pharmacy, and Compliance to standardize new protocols and clinical updates

Cross-Functional Coordination & Project Management

• Bridge Medical Ops, Pharmacy Ops, and external partners to keep clinical alignment current across Google Drive, Notion, or Airtable
• Own recurring workflows — protocol updates, document rollouts — end to end, with minimal supervision
• Support new-product launches from a documentation standpoint and close execution gaps before they create risk

Compliance & Audit Support

• Prepare documentation for internal QA and external regulatory audits
• Coordinate with Legal, Compliance, and Regulatory whenever updates are required

Success Metrics

• Documentation Currency: 100% of active clinical documents on current version with logged history
• Audit Readiness: full documentation package assembled within 48 hours of any request
• Turnaround: protocol updates completed within SLA, no missed stakeholder follow-ups

Qualifications

What You Bring

Required

• Bachelor's degree in a related field (Public Health, Biology, Nursing, Chemistry, Health Sciences)
• 3-7 years in healthcare operations, clinical documentation, or pharmacy support
• Familiarity with clinical terminology, medication protocols, and health system workflows
• Self-starter, comfortable owning projects independently in Google Workspace, Notion, Airtable, or similar

Preferred

• Telehealth or pharmacy-ops experience; exposure to GLP-1s, metabolic health, or compounding
• EMR implementation experience; background in 503A/503B compounding
• Familiarity with FDA, NABP, or medical-legal review processes

First 90 Days

• Audit the current documentation landscape for version‑control gaps and build relationships with Medical, Pharmacy, and Compliance
• Own the centralized repository end to end and run one full audit‑readiness pass with no critical gaps
• Stand up a repeatable workflow for protocol updates and support at least one product launch

Compensation & Benefits

The expected annual base salary range for this role is $65,000-$110,000, plus equity, comprehensive health benefits, and a flexible remote/hybrid schedule. Eden benchmarks compensation to role, level, and geography, and final offers factor in experience, interview signal, and location.

Housekeeping

Eden is an equal-opportunity employer. We welcome applicants of every age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, and veteran status — we believe a more diverse team builds better products and care.

edenpharmacy.com | Eden is an equal-opportunity employer.