Clinical Operations Coordinator

IHA; Plymouth (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

IHA is seeking a proactive supervisor to oversee medical assisting staff and related office operations in collaboration with office Nursing Leadership and the Practice Manager. You will drive efficient patient flow, maintain high customer and staff satisfaction, and support achievement of operational goals.

Responsibilities include recruitment, training, scheduling, EMR entry, performance evaluations and adherence to HIPAA and regulatory standards.

Qualifications

• EDUCATION: High school graduate or equivalent with applicable college coursework or seminars in management and supervision.

Responsibilities

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer responsive procedures and operations.
• Assists with recruitment, hiring, orientation, training and coaching of MA staff, in accordance with IHA service and human resource guidelines.
• Effectively organizes training materials for new employees, maintaining the most recent version.
• Ensures efficient and effective scheduling for the MA staff and maintains Time & Attendance program; coordinating timekeeping and time off requests.
• Fills in as Medical Assistant when needed.
• Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
• Evaluates the performance of MA staff, recommends merit increases, promotions and disciplinary actions, in accordance with IHA human resource and service guidelines.
• Maintains teamwork environment and a high level of employee morale.
• Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience.
• Communicates with leadership, providers, triage and staff regarding day-to-day operations; develops clinical protocols as needed to ensure compliance with federal regulations.
• Implements inventory control system related to clinical supplies and immunizations/medications.
• Manages immunization and VFC vaccine program and coverage of PAQ when needed.
• Manages clinical audits, internal and external, for the office.
• Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget.
• Supports other offices, attends required meetings and training and participates in committees as requested.
• Performs other duties as assigned.

Skills

Supervisory skills

Staff training

Customer service

Communication

Time management

Medical terminology

EMR proficiency

Team collaboration

Problem solving

Education

High school diploma or equivalent

MA credential or completion of MA program

Valid CPR certification

Certifications CMA/RMA/NCMA/CCMA/NRCMA/CMAC

Tools

Electronic Medical Records (EMR)

Job description

IHA is seeking a proactive supervisor to oversee medical assisting staff and related office operations in collaboration with office Nursing Leadership and the Practice Manager. You will drive efficient patient flow, maintain high customer and staff satisfaction, and support achievement of operational goals.

Responsibilities include recruitment, training, scheduling, EMR entry, performance evaluations and adherence to HIPAA and regulatory standards.