Clinical Operations Coordinator

University of Wisconsin; Madison, Northern (WI, KY); Hybrid; USD 60,000 - 69,000; Full time

Benefits offered by this job

Vacation & holidays

Sick leave

Insurance

Retirement benefits

Job summary

The BerbeeWalsh Department of Emergency Medicine at the University of Wisconsin–Madison seeks a highly organized Clinical Operations Coordinator (COC) to manage the department’s clinical quality and scheduling portfolio, including faculty, APPs, Med Flight, and learner cohorts. The COC acts as a central resource to improve health and well‑being in Wisconsin and beyond.

This regular, hybrid role involves coordinating meetings, prioritizing initiatives, and supporting departmental clinical

Qualifications

• Minimum of 3 years experience with calendaring and/or scheduling.
• Proficiency with frequently used computer programs (such as Microsoft Office Suite, WebEx, and Zoom).

Responsibilities

• Assists, recommends, and advises staff on unit or program administrative issues, personnel matters, and budgetary problems
• Implements and executes established policies and procedures for a designated work unit to adhere to unit objectives and to align with established strategies
• Analyzes data and trends, compiles progress reports, and provides appropriate recommendations or conclusions in support of the assigned operational work unit(s)
• Manages clinical scheduling
• Serves on committees and attends meetings, representing the interests of the unit or program
• Schedules logistics and secures resources for a designated work unit to contribute to the day‑to‑day operational success

Skills

Calendaring & Scheduling

Interpersonal communication

Attention to detail

Customer service

Education

Bachelor's Degree preferred

Tools

Microsoft Office Suite

WebEx/Zoom scheduling tools

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Administrative Specialist

Job Summary:

The BerbeeWalsh Department of Emergency Medicine (DEM) at the UW School of Medicine and Public Health seeks a highly organized and enthusiastic Clinical Operations Coordinator (COC).

At the BerbeeWalsh Emergency Departments, we pride ourselves in continuously providing the highest quality of emergency care for our patients. In an effort to provide exemplary patient care, all clinical care is reviewed through our quality improvement programs. This includes a robust peer review process with monthly M&M conferences, as we strive to continually improve the care we provide.

The COC will play an integral role in continuing DEM's efforts by managing the department’s clinical quality and scheduling portfolio, which is inclusive of faculty, APPs, Med Flight, and learner cohorts. A successful COC is customer service– oriented, collaborative, a team player, and highly organized. They serve as a central resource to the department’s clinical efforts and are instrumental in ensuring the team has the tools and resources needed to improve the health and well‑being of Wisconsin and beyond.

This position will assist faculty and department leadership in the successful performance of departmental clinical activities. Responsibilities include continuous tracking, prioritizing, organizing, and communicating multiple ongoing initiatives at various stages of progress. The position requires outstanding administrative, organizational, interpersonal, and computer skills, as well as the ability to work independently and proactively.

Emergency Medicine physicians do it all: save lives, educate the next generation of leaders, enhance and facilitate high-impact clinical and translational emergency care research, and are deeply committed to improving the health and wellbeing of the people of Wisconsin and beyond. Join our team in supporting the amazing and exciting work they lead and be inspired to elevate your abilities.

• This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

• Candidates who demonstrate the following knowledge, skills, and abilities will be given first consideration: strong attention to detail, effective interpersonal communication skills.

Key Job Responsibilities:

• Assists, recommends, and advises staff on unit or program administrative issues, personnel matters, and budgetary problems

• Implements and executes established policies and procedures for a designated work unit to adhere to unit objectives and to align with established strategies

• Analyzes data and trends, compiles progress reports, and provides appropriate recommendations or conclusions in support of the assigned operational work unit(s)

• Manages clinical scheduling

• Serves on committees and attends meetings, representing the interests of the unit or program

• Schedules logistics and secures resources for a designated work unit to contribute to the day‑to‑day operational success

Department:

School of Medicine and Public Health, BerbeeWalsh Department of Emergency Medicine

At the BerbeeWalsh Department of Emergency Medicine, our focus is advancing the health of our community through unparalleled investments in exemplary education and training, rigorous discovery and collaboration, and compassionate patient care. Each year, our faculty and staff care for more than 130,000 patients across our emergency departments, serving as a trusted resource for communities throughout Wisconsin and beyond. Our commitment to remarkable healthcare drives us forward, always focused on turning adversity into opportunity and redefining the limits of our specialty.

To complement this mission, Madison offers an exceptional quality of life. Learn more about what makes Madison a top place to live, work, and explore.

Compensation:

The starting salary for the position is $60,000 annually but is negotiable based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. For more information, refer to the campus benefits webpage.

SMPH Faculty /Academic Staff Benefits Flyer 2026

Required Qualifications:

• Minimum of 3 years experience with calendaring and/or scheduling
• Proficiency with frequently used computer programs (such as Microsoft Office Suite, WebEx, and Zoom (or similar))

Preferred Qualifications:

• Experience working in an academic and/or healthcare environment
• Demonstrated expertise in scheduling software
• Experience coordinating meetings and administrative workflows
• Experience managing phone systems

Education:

Bachelor’s Degree preferred

Contact Information:

Emily Kornhoff, [e-mail] Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.