Assistant Director of Operations

Universities of Wisconsin; Madison (WI); On-site; USD 81,000 - 99,000; Full time

Job summary

University Health Services (UHS) at UW–Madison is looking for an Assistant Director of Operations to join our dynamic team. This position reports to the Associate Director of Operations and will partner with departmental leadership teams to support operations across the organization, including Medical Services, Mental Health Services, Survivor Services, and Prevention teams.

This role is essential to ensure the health and wellbeing of students throughout UW–Madison.

Qualifications

• Minimum of five years in operations in offices, healthcare, or higher education.
• Experience in compliance or regulatory programs such as accreditation.
• Previous supervision experience.
• Experience coordinating complex programs across multiple stakeholders.
• Experience improving operational processes with policy interpretation.
• Strong written and verbal communication and organization.

Responsibilities

• Provide operational leadership for immunization clinics across campus.
• Advise leadership, coordinating admin, operational and financial activities.
• Manage strategic initiatives with internal communications and applications.
• Oversee wellness programs and cross-unit collaboration.
• Assist with budgeting goals for revenues and expenditures.
• Support IT management, inventory tracking, and project management.

Skills

Operations management

Regulatory compliance

Team supervision

Project coordination

Process improvement

Policy interpretation

Stakeholder communication

Education

Bachelor's degree

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Administrative Assistant Director (C)

Job Summary:

University Health Services (UHS) is looking for an Assistant Director of Operations to join our dynamic team. This position reports to the Associate Director of Operations and will partner with departmental leadership teams to support operations across the organization, including Medical Services, Mental Health Services, Survivor Services, and Prevention teams. This position is essential to ensuring the health and wellbeing of students throughout UW-Madison.

This position serves as a key operational partner across UHS, responsible for overseeing the campus immunization disclosure policy requirements, ensuring that UHS is compliant with all accreditation standards, and supervising key operational team members for the Medical and Mental Health Services teams. This position will provide project management services, support the management of strategic initiatives, and serve as a partner to clinical and operational leaders to ensure the success of operational initiatives and day to day operational needs. This role will identify process improvement opportunities as well as ways for cross collaboration across departments within UHS.

Key Job Responsibilities:

• Provides operational leadership and support for annual UHS immunization clinics across campus

• Serves as an advisor to divisional or executive leadership, coordinating administrative, operational and financial activities for assigned units and strategic initiatives

• Provides project management and coordination for strategic initiatives, including management of internal communication, communication strategies and applications

• Oversees the UHS wellness vending program

• Partners with clinical executive leaders in Medical and Mental Health Services to support operational initiatives and day-to-day operational needs, identify process improvement opportunities, and facilitate cross-unit collaboration

• Assists with the establishment of goals and priorities for the annual budget for all revenues and expenditures

• Engages in strategic planning and policies to ensure the strategic direction supports the needs of stakeholders

• Helps develop processes and procedures to improve the unit

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Ensures that related policies, procedures, and standards are maintained

• Oversees and manages compliance for the campus Immunization Disclosure policy, serving as the primary point of contact for the compliance program and organizing and leading UHS’ Campus Immunization Leadership Team

• Evaluates, designs, and implements operations to align with the strategic direction

• Supports theAssociate Director of Operations with IT management support, including inventory tracking, ordering, and project management

Department:

University Health Services, Operations

At UHS our mission is to promote, protect, and improve student health and wellbeing. UHS employees are dedicated to providing high-quality medical, mental health, prevention and wellness services for UW-Madison students. These efforts contribute to students learning, leading and thriving in a healthy community. Learn more about us at uhs.wisc.edu

Compensation:

The minimum salary for this position is $90,000, with final salary based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. Information can be found at https://hr.wisc.edu/benefits/

UW is a qualified employer for Public Service Loan Forgiveness (PSLF)and Temporary Expanded Public Service Loan Forgiveness (TEPSLF) programs.

Required Qualifications:

• Minimum of five (5) years of progressively responsible experience in operations in an office setting, healthcare setting, higher education, or related field.
• Experience working within a compliance or regulatory program, such as accreditation or similar program.
• Previous supervision experience.
• Experience coordinating complex programs, projects, or operational processes across multiple stakeholders or work units.
• Experience developing and improving operational processes, systems or procedures, with the ability to interpret and apply policy and requirements.
• Strong written, verbal, organizational and interpersonal skills, with the ability to handle several projects or initiatives at the same time.

Preferred Qualifications:

• Experience using operational data to develop reports, identify trends, and support strategic decision-making.
• Knowledge of higher education policies and regulations, including FERPA, HIPAA, and accreditation requirements.

Education:

Bachelor’s Degree Required

Contact Information:

Diante Felton, [e-mail] 608-265-5359

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.