Assistant Director of Operations

University Health Services; Madison (WI); On-site; USD 81,000 - 99,000; Full time

Job summary

University Health Services in Madison, Wisconsin, seeks an Assistant Director of Operations to partner with leadership and direct operational efforts across Medical Services, Mental Health Services, Survivor Services and Prevention teams.

Reporting to the Associate Director of Operations, you will drive immunization policy compliance, manage strategic initiatives, and supervise multiple teams to ensure day-to-day operational success across UHS.

Qualifications

• Five (5) years in operations within office, healthcare, higher education or related field.
• Experience in compliance or regulatory programs such as accreditation.
• Previous supervision experience.
• Experience coordinating complex programs across multiple units.
• Ability to interpret policy and improve operational processes.
• Strong written and verbal communication, organization and interpersonal skills.

Responsibilities

• Provides operational leadership and support for immunization clinics.
• Advises leadership, coordinating administrative, operational and financial activities.
• Manages strategic initiatives and internal communications.
• Oversees UHS wellness vending program.
• Partners with clinical leaders to support day-to-day operations and cross-unit collaboration.
• Assist with annual budget goals for all revenues and expenditures.
• Engage in strategic planning to meet stakeholder needs.
• Develops processes to improve the unit and supervises at least 2.0 FTE.
• Ensures policies and standards are maintained.
• Oversees campus Immunization Disclosure policy compliance and leads the related team.
• Evaluates and designs operations to align with strategic direction.
• Supports IT management, inventory tracking, ordering and project management.

Skills

Operations leadership

Compliance experience

Supervision

Project management

Policy interpretation

Cross-unit collaboration

Strategic planning

Communication

Education

Bachelor's degree

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category

Academic Staff

Employment Type

Regular

Job Profile

Administrative Assistant Director (C)

Job Summary

University Health Services (UHS) is looking for an Assistant Director of Operations to join our dynamic team. This position reports to the Associate Director of Operations and will partner with departmental leadership teams to support operations across the organization, including Medical Services, Mental Health Services, Survivor Services, and Prevention teams. This position is essential to ensuring the health and wellbeing of students throughout UW-Madison.

This position serves as a key operational partner across UHS, responsible for overseeing the campus immunization disclosure policy requirements, ensuring that UHS is compliant with all accreditation standards, and supervising key operational team members for the Medical and Mental Health Services teams. This position will provide project management services, support the management of strategic initiatives, and serve as a partner to clinical and operational leaders to ensure the success of operational initiatives and day to day operational needs. This role will identify process improvement opportunities as well as ways for cross collaboration across departments within UHS.

Key Job Responsibilities

• Provides operational leadership and support for annual UHS immunization clinics across campus
• Serves as an advisor to divisional or executive leadership, coordinating administrative, operational and financial activities for assigned units and strategic initiatives
• Provides project management and coordination for strategic initiatives, including management of internal communication, communication strategies and applications
• Oversees the UHS wellness vending program
• Partners with clinical executive leaders in Medical and Mental Health Services to support operational initiatives and day‑to‑day operational needs, identify process improvement opportunities, and facilitate cross‑unit collaboration
• Assists with the establishment of goals and priorities for the annual budget for all revenues and expenditures
• Engages in strategic planning and policies to ensure the strategic direction supports the needs of stakeholders
• Helps develop processes and procedures to improve the unit
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full‑time equivalent (FTE) employees
• Ensures that related policies, procedures, and standards are maintained
• Oversees and manages compliance for the campus Immunization Disclosure policy, serving as the primary point of contact for the compliance program and organizing and leading UHS' Campus Immunization Leadership Team
• Evaluates, designs, and implements operations to align with the strategic direction
• Supports the Associate Director of Operations with IT management support, including inventory tracking, ordering, and project management

Department

University Health Services, Operations

At UHS our mission is to promote, protect, and improve student health and wellbeing. UHS employees are dedicated to providing high‑quality medical, mental health, prevention and wellness services for UW‑Madison students. These efforts contribute to students learning, leading and thriving in a healthy community. Learn more about us at uhs.wisc.edu

Compensation

The minimum salary for this position is $90,000, with final salary based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax‑advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. Information can be found at https://hr.wisc.edu/benefits/

UW is a qualified employer for the Public Service Loan Forgiveness (PSLF) and Temporary Expanded Public Service Loan Forgiveness (TEPSLF) programs.

Required Qualifications

• Minimum of five (5) years of progressively responsible experience in operations in an office setting, healthcare setting, higher education, or related field.
• Experience working within a compliance or regulatory program, such as accreditation or similar program.
• Previous supervision experience.
• Experience coordinating complex programs, projects, or operational processes across multiple stakeholders or work units.
• Experience developing and improving operational processes, systems or procedures, with the ability to interpret and apply policy and requirements.
• Strong written, verbal, organizational and interpersonal skills, with the ability to handle several projects or initiatives at the same time.

Preferred Qualifications

• Experience using operational data to develop reports, identify trends, and support strategic decision‑making.
• Knowledge of higher education policies and regulations, including FERPA, HIPAA, and accreditation requirements.

Education

Bachelor's Degree Required

Contact Information

Diante Felton, [e-mail] 608-265-5359

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW‑Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin‑Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

Equal Opportunity Employer Statement

The University of Wisconsin‑Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy‑related accommodation for any step in the hiring process (e.g., application, interview, pre‑employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

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