Clinic Operations Coordinator

Tufts Medical Center; Boston (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine is seeking an administrative support professional to assist clinical providers and manage workflow in a fast-paced health care setting. You will handle appointment scheduling, patient check-ins, and revenue cycle activities while maintaining patient confidentiality and high service levels.

The role requires a High School diploma, at least two years of customer support experience, and bilingual capabilities. Proficiency with MS Office, EMR systems, and scheduling tools is expected.

Qualifications

• High School diploma or equivalent required.
• Two years of experience supporting customers.
• Bilingual preferred.

Responsibilities

• Schedules patient appointments including labs and surgeries.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, and takes messages.
• Greets and checks-in patients; verifies demographics and insurance.
• Assists with revenue cycle clearance and insurance verification.
• Collects copayments.
• Prepares medical records for visits and enters data into EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing entry and reconciliation.
• Performs general clerical tasks (faxing, filing, mail, ordering supplies).
• Provides clerical support to physicians.
• Participates in performance improvement projects.

Skills

Bilingual

Communication

Interpersonal skills

Organizational skills

Multitasking

Confidential information handling

Billing knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR systems

Scheduling applications

Job description

Tufts Medicine is seeking an administrative support professional to assist clinical providers and manage workflow in a fast-paced health care setting. You will handle appointment scheduling, patient check-ins, and revenue cycle activities while maintaining patient confidentiality and high service levels.

The role requires a High School diploma, at least two years of customer support experience, and bilingual capabilities. Proficiency with MS Office, EMR systems, and scheduling tools is expected.