Clinical Operations Associate

Zealthy; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Paid major US holidays

Equity ownership with performance reviews

Medical coverage provided

Job summary

A leading virtual healthcare platform in New York is seeking a Clinical Operations Associate. This role involves overseeing workflows across a network of care coordinators, managing operational tasks, and implementing scalable processes to improve efficiency. Candidates should have a strong background in healthcare operations and exceptional organizational skills. The position offers equity ownership and a supportive team environment.

Qualifications

• 2+ years of experience in healthcare operations, clinical delivery, or workflow management.
• Proven ability to manage large-scale teams or high-volume systems with speed and accuracy.
• Strong familiarity with tools like ZenDesk and healthcare-specific systems.

Responsibilities

• Oversee day-to-day workflows across a network of ~150 coordinators.
• Manage performance and accountability across contractor teams.
• Design, document, and implement scalable workflows and SOPs.

Skills

Healthcare operations

Team management

Workflow management

Communication skills

Process improvement

Organization skills

Tools

ZenDesk

Job description

About Us:

At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.

Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.

We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating.

If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying.

Join us and help redefine the future of healthcare.

The Role:

We are seeking a Clinical Operations Associate to support Zealthy’s fast-growing clinical team. This role will focus on overseeing the performance of a large network of care coordinators and ensuring smooth operational execution across internal tools and partner systems.

What You'll Do:

• Oversee day-to-day workflows across a network of ~150 coordinators
• Manage performance and accountability across contractor teams, ensuring clinical operations tasks are completed accurately and on time
• Maintain and update workflows within Zealthy’s internal platforms (Provider & Coordinator Portals) as well as external systems like ZenDesk
• Design, document, and implement scalable workflows and SOPs that improve efficiency and quality
• Audit outdated SOPs and introduce process improvements or new protocols where needed
• Collaborate with pharmacy partners to ensure fulfillment and care coordination run smoothly
• Track key performance and operational metrics to identify bottlenecks and solve issues in real time
• Partner with the Operations team, CEO, and other senior leaders to support high-priority initiatives
• Lead ad-hoc projects from planning through execution
• Serve as a critical support resource during rapid operational scale-ups

Qualifications:

• 2+ years of experience in healthcare operations, clinical delivery, or workflow management
• Proven ability to manage large-scale teams or high-volume systems with speed and accuracy
• Strong familiarity with tools like ZenDesk and healthcare-specific ticketing or portal systems
• Excellent communication, documentation, and organizational skills
• Process-oriented mindset with a knack for spotting inefficiencies and implementing solutions
• Comfort operating in a fast-paced, high-growth environment
• A self-starter attitude with the ability to take ownership of projects from start to finish

Benefits:

• Time Off: Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case.
• Holidays: Paid for major US holidays.
• Equity & Reviews: Equity ownership with regular performance reviews that can impact salary and/or equity.
• Health: Medical coverage provided. Other benefits to be revisited with plan renewal.