Clinical Operations Analyst

Hazel Health, Inc.; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a Clinical Operations Analyst to enhance the delivery of mental health services. This role is pivotal in ensuring a seamless experience for students and providers by bridging clinical practice with operational excellence. You will analyze key metrics, design reports, and recommend process improvements to meet the growing demand for services. Join a diverse team dedicated to making a meaningful impact in the lives of students while enjoying competitive compensation and a range of benefits. If you are passionate about analytics and improving healthcare access, this opportunity is for you.

Benefits

401k match

Healthcare coverage

Paid time off

Stock options

Work remotely

Qualifications

• 4+ years experience in analytics and forecasting.
• Proficiency in SQL and report development.

Responsibilities

• Monitor trends and prepare reports on key performance indicators.
• Identify and lead process improvements for service delivery.

Skills

Analytics

Forecasting

SQL

Problem-solving

Report Development

Tools

Business Intelligence Tools

Job description

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will:

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

As the Clinical Operations Analyst, you will have a critical position in scaling one of the fastest-growing private companies in the US. Hazel Health is the market leader, with 2-3x year-over-year growth for multiple years in a row. The Senior Clinical Operations Analyst will be part of a small, cross-functional team that plays a crucial role in ensuring the smooth and efficient delivery of mental health services. In this role, you will bridge the gap between clinical practice, technology, and the operational side of the telehealth service, ensuring that both students and providers have a seamless, effective experience.

What You’ll Do:

• Monitor and analyze trends across our most important metrics and determine changes to be made at the therapist, supervisor, and state level.
• Independently design & prepare regular reports on key performance indicators to inform decision-making at both operational and strategic levels.
• Identify, recommend, and potentially lead creative sophisticated process improvements to enhance the efficiency of service delivery, ensuring students have timely access to care.
• Help drive efforts to ensure an appropriate balance between demand for services and available resources.
• Help build & advise on better workflows for Clinical Supervisors to better assess therapist performance.
• Ensure quality of new process roll outs.
• Contribute to the development of internal guidelines and policies related to student mental health and telehealth procedures.
• Regularly partner with stakeholders across multiple teams, including at senior levels of the organization, on Clinical Operations metrics and KPIs.

What Excites Us:

We are looking for diverse individuals who want to support our mission and values.

• 4+ years experience in analytics, forecasting and model build out.
• Experience with SQL.
• Well versed in multiple platforms and BI tools.
• Excellent analytical, diagnostic and problem-solving skills.
• Proficiency to develop systems’ reports, queries and forecasting models.

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $75,000 - $90,000, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances.

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