Clinical Office Assistant (COA), Pulmonary Services

Advocate Health; Milwaukee (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans with employer match

Education assistance

Job summary

Advocate Health's Aurora Medical Group in Milwaukee is seeking a Clinical Office Assistant to support the ambulatory care team. You will greet patients, help with scheduling, process co-pays, and coordinate referrals while ensuring a compassionate, efficient patient experience.

Work days are Monday through Friday during clinic hours (8am–5pm). Requires a high school diploma and about one year of related experience in scheduling and admin support.

Qualifications

• High School Diploma or GED required.
• Typically requires 1 year of experience in scheduling, customer service, and administrative/clerical support duties.

Responsibilities

• Greet visitors and check-in patients, collect co-pays, and answer routine inquiries.
• Manage provider calendars and book patient visits; coordinate referrals or appointments.
• Answer calls, screen inquiries, and triage clinical messages to staff.
• Assemble, copy, and release patient charts in coordination with Medical Records.
• Sort mail, maintain office supplies, and coordinate logistics for meetings.

Skills

Patient care reception

Appointment scheduling

Phone management

Medical records handling

Administrative operations

Data & reporting

Insurance coordination

Education

High School Diploma or GED

Job description

Department:

36406 Aurora St. Lukes Medical Center - Pulmonary Administration and Clinic

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

40

Schedule Details/Additional Information:

Monday - Friday. No weekend, no holidays.

Pay Range:

$20.80 - $31.20

Where You Will Work :

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High School Diploma or GED required.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

What You’ll Do:

Schedule : Monday- Friday, no weekends or holidays. Scheduled hours would be during clinic hours, approximately 8am- 5pm.

As a Clinical Office Assistant, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will execute:

• Patient Care Reception: Greet visitors, check-in patients, collect co-payments, and answer routine inquiries
• Appointment Scheduling: Manage provider calendars, book patient visits, and coordinate external referrals or appointments.
• Phone Management: Answer calls, screen inquiries, and accurately triage clinical messages to appropriate staff.
• Medical Records Handling: Assemble, copy, process, and release patient charts in coordination with Medical Records.
• Administrative Operations: Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings.
• Data & Reporting: Update registries, compile basic administrative reports, and process billing or reimbursement forms.
• Insurance Coordination: Process patient registrations, complete medical referrals, and t r ack required insurance re-authorizations.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Physical Requirements and Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.