Clinical Office Assistant (COA), Pulmonary Services

Carolinas Medical Center; United States; On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Flexible Spending Accounts

Adoption assistance / parental leave

Job summary

Aurora Medical Group, part of Advocate Health, is seeking a Clinical Office Assistant to support ambulatory care teams. The role involves greeting patients, scheduling appointments, managing calls, processing registrations and referrals, and handling medical records in a fast-paced clinic.

Hours are 8am-5pm, Monday to Friday, with no weekends or holidays. Base pay ranges from $20.80 to $31.20 per hour, with benefits and opportunities for professional growth offered by Advocate Health.

Qualifications

• High School Diploma or GED required.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Responsibilities

• Patient Care Reception: Greet visitors, check-in patients, collect co-payments, and answer routine inquiries
• Appointment Scheduling: Manage provider calendars, book patient visits, and coordinate external referrals or appointments
• Phone Management: Answer calls, screen inquiries, and triage clinical messages to appropriate staff
• Medical Records Handling: Assemble, copy, process, and release patient charts in coordination with Medical Records
• Administrative Operations: Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings
• Data & Reporting: Update registries, compile basic administrative reports, and process billing or reimbursement forms
• Insurance Coordination: Process patient registrations, complete medical referrals, and track required insurance re-authorizations

Education

High School Diploma or GED

Job description

Department

36406 Aurora St. Lukes Medical Center - Pulmonary Administration and Clinic

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday - Friday. No weekend, no holidays.

Pay Range

$20.80 - $31.20

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For

• High School Diploma or GED required.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

What You'll Do

Schedule : Monday- Friday, no weekends or holidays. Scheduled hours would be during clinic hours, approximately 8am- 5pm.

As a Clinical Office Assistant, you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience everyday.

As a key member of the ambulatory care team, you will execute:

• Patient Care Reception: Greet visitors, check-in patients, collect co-payments, and answer routine inquiries
• Appointment Scheduling: Manage provider calendars, book patient visits, and coordinate external referrals or appointments.
• Phone Management: Answer calls, screen inquiries, and accurately triage clinical messages to appropriate staff.
• Medical Records Handling: Assemble, copy, process, and release patient charts in coordination with Medical Records.
• Administrative Operations: Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings.
• Data & Reporting: Update registries, compile basic administrative reports, and process billing or reimbursement forms.
• Insurance Coordination: Process patient registrations, complete medical referrals, and t r ack required insurance re-authorizations.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wak